Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[EU][API] - New Service IP for OVHcloud API Dec 1, 2022 00:00 - Jan 20, 2023 00:00 UTC

Scheduled - Following a coordination point with our teams, we will post a next update before each operation (minimum 24h each intervention). Please note that you must have made the connection changes as soon as possible to avoid any disruption in your services
Dec 02, 2022 - 09:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 01, 2022 - 00:00 UTC

Scheduled - Start time : 01/12/2022 00:00 UTC
End time : 20/01/2023 00:00 UTC
Service impact : During the migration, connection might be reset for one minute.
Service improvement : OVHcloud will change the service IP for its APIs (api.ovh.com, eu.api.ovh.com, eu.api.soyoustart.com, eu.api.kimsufi.com).
Customers using the OVHcloud APIs must verify that their outgoing firewalls is allowing connection to the new service IP: 141.95.186.223, on port 443.
Oct 27, 2022 - 16:48 UTC

Past Incidents

Dec 7, 2022

No incidents reported today.

Dec 6, 2022

[Global][Customer Service] - Support

Resolved - Start Time : 06/12/2022 15:23 UTC
End Time : 06/12/2022 16:00 UTC
Root cause : A network device has been identified to be the cause the incident
Our technical teams resolved the issue. All impacted services are now operational.
Dec 6, 16:44 UTC

Identified - Start time : 06/12/2022 15:23 UTC
Service impact : Customers may experience
some issue to reach our short french number 1007
You may call us on 0972101007 or +33374025589
Related Incident : Incident link
Root cause : A network device has been identified to be the cause the incident
Ongoing actions : Our teams are still working to solve the problem
Dec 6, 16:08 UTC

[CA/EU][Customer Service] - Renewal services

Resolved - Start Time : 03/12/2022 15:30 UTC
End Time : 05/12/2022 14:51 UTC
Service impact : Customers who are under manual renewal were not able to renew their expired services.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 6, 14:19 UTC

Update - Update : Our teams are still working on a fix.
Workaround : Our teams have set up a temporary fix that allows you to renew your services. Only IPs will not be renewed.
Dec 5, 11:18 UTC

Identified - Start time : 03/12/2022 15:30 UTC
Service impact : Customers who are under manual renewal are not able to renew their expired services.
Ongoing actions : The problem is identified, until the patch is applied the affected services will not be suspended.
Dec 3, 18:19 UTC

Investigating - Start time : 03/12/2022 15:30 UTC
Service impact : Customers who are under manual renewal are not able to renew their expired services.
Ongoing actions : Our technical teams are investigating on the issue. Update will be post as significant progress is made.
Dec 3, 17:56 UTC

Dec 5, 2022

[CA][CustomerService] - Control panel IP addresses

Resolved - Start Time : 01/12/2022 22:30 UTC
End Time : 03/12/2022 03:00 UTC
All impacted services are now operational.
Dec 5, 13:48 UTC

Investigating - Start time : 01/12/2022 22:30 UTC
Service impact : Some customers with a high number of IP addresses might not see all their IP addresses in the control panel.
Ongoing actions : Our team detected that it impact a few number of customer, and are investigating the root-cause of this issue.
We apologize for the impact.
Dec 1, 22:30 UTC

Dec 4, 2022

No incidents reported.

Dec 3, 2022

[Global][Support] - ServiceNow maintenance

Completed - The current maintenance has been postponed.
Dec 3, 06:35 UTC

Scheduled - Start time : 03/12/2022 07:00 UTC
End time : 03/12/2022 11:00 UTC
Service impact : Pontential logoff of connected support agent and on Help Center.
Service improvement : As part of our continuous improvement policy of our services, we will be doing a version upgrade on one of our application.
Nov 29, 22:20 UTC

Dec 2, 2022

[CA][API & Manager] - Error 500

Resolved - Start Time : 02/12/2022 09:00 UTC
End Time : 02/12/2022 15:30 UTC
Service status :Our technical teams resolved the issue. All impacted services are now operational.
Dec 2, 15:46 UTC

Identified - The issue has been identified and a fix is being implemented.
Dec 2, 13:16 UTC

Investigating - Start time : 02/12/2022 09:00 UTC
Service impact : You may encounter display errors on the manager and/or receive 500 errors from our APIs
Ongoing actions : Our technical teams have determined the origin of these disturbances and are working on the creation of the fix
Update will be post as significant progress is made.
Dec 2, 11:00 UTC

Dec 1, 2022

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

[Global][Customer Service] - Help Center/Customer Support

Completed - The scheduled maintenance has been completed.
Nov 24, 22:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:00 UTC

Scheduled - Start time : 24/11/2022 22:00 UTC
End time : 24/11/2022 22:30 UTC
Service impact :
The New Help Center (Beta) will be temporarily unavailable.
For any request use the address : https://help.ovhcloud.com to find an on-line answer to your question.
To create a ticket from your customer panel: https://www.ovh.com/manager/#/dedicated/support/tickets. Please note that tickets might take longer time to be processed during the maintenance period.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing an internal maintenance on our customer service space.
Nov 24, 15:45 UTC

Nov 23, 2022

No incidents reported.