Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Australia Operational

Asia Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GLOBAL][Support] - Support ticketing tool maintenance Oct 29, 2024 21:00-22:00 UTC

Update - Please be advised that the scheduled maintenance operation has been rescheduled.
Please find the revised calendar below:

This may temporarily affect availability.

Start time : 29/10/2024 21:00 UTC
End time : 29/10/2024 22:00 UTC
Service impact : Customers won't be able to create tickets for 1 hour during the maintenance
Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool.
Workaround : Support will still be reachable via Phone and LiveChat.

You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.
Oct 08, 2024 - 14:46 UTC

Update - We will be undergoing scheduled maintenance during this time.
Below you can find more information regarding the maintenance.

Start time : 09/10/2024 21:00 UTC
End time : 09/10/2024 22:00 UTC
Service impact : Customers won't be able to create tickets for 1 hour during the maintenance
Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool.
Workaround : Support will still be reachable via Phone and LiveChat

You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.
Oct 03, 2024 - 08:02 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 2024 - 15:27 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our support ticketing tool.

This may temporarily affect availability.

Start time : 09/10/2024 21:00 UTC
End time : 09/10/2024 22:00 UTC
Service impact : Customers won't be able to create tickets for 1 hour during the maintenance
Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool.
Workaround : Support will still be reachable via Phone and LiveChat

You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.
Sep 26, 2024 - 15:26 UTC

Past Incidents

Oct 9, 2024

No incidents reported today.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

[Global][Customer Service] - Support unreachable via telephony in EU

Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 07/10/2024 13:42 UTC
End time : 07/10/2024 14:25 UTC

We thank you for your understanding and patience throughout this incident
Oct 7, 14:33 UTC

Monitoring - Start time : 07/10/2024 13:42 UTC
Service impact : We are pleased to inform you that the lines are back in operation and that there will be no further impact on customers.
Ongoing actions : A fix have been implemented, we will continue to monitor the situation.
Oct 7, 14:00 UTC

Investigating - An incident is in progress on our support telephony offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 07/10/2024 13:42 UTC
Service impact : Please be advised that customers in the EU may not be able to reach our support team by telephone.
Please be advised that our live chat service is still available and you can reach us via 1007.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 7, 13:54 UTC

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

[APAC/ASIA/INDIA][Support] - Support unreachable by tickets

Resolved - Start time : 03/10/2024 09:39 UTC
End time : 03/10/2024 10:41 UTC
Service impact : Customers were unable to create tickets to reach the support.
Workaround : link
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 3, 12:32 UTC

Monitoring - Ongoing actions : No more impact is being observed.
Our technical teams are currently monitoring the situation.
Oct 3, 10:41 UTC

Investigating - Start time : 03/10/2024 09:39 UTC
Service impact : Customers are unable to create tickets to reach the support.
Support is still reachable by Phone and LiveChat.
Workaround : link
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 3, 09:58 UTC

Oct 2, 2024

[Global][Control Panel] - Carbon Calculator

Resolved - Start time : 01/10/2024 00:00 UTC
End time : 01/10/2024 17:04 UTC
Root cause : This incident was due to software issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 2, 07:58 UTC

Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Oct 1, 20:40 UTC

Identified - The issue has been identified and a fix is being implemented.
Oct 1, 13:50 UTC

Investigating - An incident is in progress on our Carbon Data offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 01/10/2024 00:00 UTC
Service impact : Carbon datas for Sptember are unavailable, the carbon calculator invoices can't be generated for last month
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 1, 13:48 UTC

Oct 1, 2024

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

[EU][Customer Service] - Control Panel and API databases maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 04:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control Panel and API databases.

Start time : 26/09/2024 04:00 UTC
End time : 26/09/2024 06:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : In order to maintain continuous improvement of our databases, we are doing a version upgrade.

Thank you for your understanding.
Sep 18, 22:41 UTC

Sep 25, 2024

No incidents reported.