Resolved -
We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.
Start time : 09/07/2026 08:44 UTC End time : 09/07/2026 09:20 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 09:26 UTC
Identified -
We are currently experiencing an incident affecting our Control panel & API service in CA Region.
Here is detail for this incident : Start time : 09/07/2026 08:44 UTC Impacted Service(s) : High response times have been detected on API impacting Canadian Customer Panel, especially VPS section. Customers Impact : Customers may experience slowness on their customers panel on VPS section. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 09:07 UTC
Completed -
All services are operational.
Jul 4, 08:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 06:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our ServiceNow service.
Start time : 04/07/2026 06:00 UTC End time : 04/07/2026 08:00 UTC Service impact : No service disruption is expected during this maintenance window. Service improvement : As part of our continuous improvement policy, we will be performing maintenance on our ServiceNow service to enhance its reliability and performance.
Thank you for your understanding.
Jun 27, 06:55 UTC