Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[Global][Customer Service] - Help Center

Monitoring - Update : The service is now available and will be under observation.
Start time : 25/05/2023 14:43 UTC
End Time : 25/05/2023 15:33 UTC
Root cause : The incident was due to a software issue.
Ongoing actions : Monitoring
May 25, 2023 - 16:15 UTC

Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 15:48 UTC

Investigating - Start time : 25/05/2023 14:43 UTC
Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com
Ongoing actions : Investigating
Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager .
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency
May 25, 2023 - 15:14 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

[CA][Control panel] - Manager

Resolved - Start Time : 25/05/2023 14:43 UTC
End Time : 25/05/2023 16:37 UTC
Service impact :OVHcloud manager (https://ca.ovh.com/manager/) was temporarily unavailable.
The situation is back to normal.
Root cause : Software issue
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 16:49 UTC

Investigating - Start time : 25/05/2023 14:43 UTC
Service impact : OVHcloud manager (https://ca.ovh.com/manager/) was temporarily unavailable till 25/05/2023 14:53 UTC.
Since 14:53 UTC, the manager is accessible but some services might be unavailable in the manager.
Ongoing actions : Our technical teams are currently monitoring the situation
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 15:13 UTC

[Global][Customer Service] - Help Center

Resolved - Start Time : 25/05/2023 08:50 UTC
End Time : 25/05/2023 10:00 UTC
Root cause : The incident was due to a software issue.
Our technical teams resolved the issue. All impacted services are now operational.
May 25, 10:34 UTC

Monitoring - Update : The service is available again, but with degraded performance following the reboot of the service.
We will come back to you as soon as the service is optimally available.
May 25, 10:24 UTC

Investigating - Start time : 25/05/2023 08:50 UTC
Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com
Ongoing actions : Investigating
Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager .
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency

Our technical teams are working on the issue. Update will be post as significant progress is made.
May 25, 09:34 UTC

[EU][Control panel & API] - Databases maintenance

Completed - The scheduled maintenance has been completed.
May 25, 05:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 04:01 UTC

Scheduled - Start time : 25/05/2023 04:00 UTC
End time : 25/05/2023 06:00 UTC
Service impact : A few seconds downtime might be observed during the maintenance
Service improvement : In order to maintain continuous improvement of our databases, we will be doing a version upgrade.
May 17, 21:35 UTC

May 24, 2023

No incidents reported.

May 23, 2023

[CA][Customer Service] - Minor upgrade database servers

Completed - The scheduled maintenance has been completed.
May 23, 08:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC

Scheduled - Start time : 23/05/2023 8:00 UTC
End time : 23/05/2023 10:00 UTC
Service impact : Few seconds of downtime.
Service improvement : We are in the process of upgrading our databases to ensure continuous improvement.
May 17, 09:24 UTC

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023

[CA][Control panel] - Manager

Resolved - Start Time : 15/05/2023 14:30 UTC
End Time : 15/05/2023 16:32 UTC
Service impact : OVHcloud manager (https://ca.ovh.com/manager/) was temporarily inaccessible for users in Canada
Root cause : The incident was caused by an internal configuration problem
Our technical teams resolved the issue. All impacted services are now operational.
May 15, 17:17 UTC

Investigating - Start time : 15/05/2023 14:30 UTC
Service impact : OVHcloud manager (https://ca.ovh.com/manager/) is temporarily inaccessible for users in Canada
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
May 15, 15:58 UTC

May 14, 2023

No incidents reported.