Identified - A new U2F security key can not be added in the Two-factor authentication panel when using Chrome v98 or more recent (including its derivatives such as Chromium). Please note that using an U2F key when logging in does work, only adding a new one is currently not possible under Chrome v98+.
While we're working on the fix, as a workaround you can either:
- Manually re-enable support on recent versions of Chrome and its derivatives, by navigating to chrome://flags/#u2f-security-key-api and setting the flag to "Enabled" and restart your browser. - Use another browser (such as Firefox) to add the U2F key you want, then use your regular browser to login and use the customer panel as usual.
May 27, 08:00 UTC
Update - We are still investing the issue. We will post update as significant progress are made.
May 23, 20:25 UTC
Investigating - Start time : 10/05/2022 12:00 UTC Service impact : It is impossible to add a U2F security key when activating the double authentication since the last updates of web browsers. We invite you to use the double authentication by SMS while waiting for a patch Ongoing actions : Our teams are investigating to correct this bug
May 10, 13:30 UTC
Start time : 05/07/2022 04:30 UTC End time : 05/07/2022 06:00 UTC Service impact : Clients can only access the services mentioned below in read-only mode Service improvement : As part of our continuous improvement policy, we are going to work on servers that are part of the infrastructure that host part of : - ovhcloud.com - api.ovh.com - Manager - soapi.ovh.com, - ovhcloud.com (Billing, Payments) Posted on
Jul 2, 04:23 UTC