Monitoring - Update : The service is now available and will be under observation. Start time : 25/05/2023 14:43 UTC End Time : 25/05/2023 15:33 UTC Root cause : The incident was due to a software issue. Ongoing actions : Monitoring
May 25, 2023 - 16:15 UTC
Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 15:48 UTC
Investigating - Start time : 25/05/2023 14:43 UTC Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com Ongoing actions : Investigating Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager . If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency
May 25, 2023 - 15:14 UTC
Resolved -
Start Time : 25/05/2023 14:43 UTC End Time : 25/05/2023 16:37 UTC Service impact :OVHcloud manager (https://ca.ovh.com/manager/) was temporarily unavailable. The situation is back to normal. Root cause : Software issue Our technical teams resolved the issue. All impacted services are now operational.
May 25, 16:49 UTC
Investigating -
Start time : 25/05/2023 14:43 UTC Service impact : OVHcloud manager (https://ca.ovh.com/manager/) was temporarily unavailable till 25/05/2023 14:53 UTC. Since 14:53 UTC, the manager is accessible but some services might be unavailable in the manager. Ongoing actions : Our technical teams are currently monitoring the situation Our technical teams resolved the issue. All impacted services are now operational.
May 25, 15:13 UTC
Resolved -
Start Time : 25/05/2023 08:50 UTC End Time : 25/05/2023 10:00 UTC Root cause : The incident was due to a software issue. Our technical teams resolved the issue. All impacted services are now operational.
May 25, 10:34 UTC
Monitoring -
Update : The service is available again, but with degraded performance following the reboot of the service. We will come back to you as soon as the service is optimally available.
May 25, 10:24 UTC
Investigating -
Start time : 25/05/2023 08:50 UTC Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com Ongoing actions : Investigating Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager . If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency
Our technical teams are working on the issue. Update will be post as significant progress is made.
May 25, 09:34 UTC
Completed -
The scheduled maintenance has been completed.
May 25, 05:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 04:01 UTC
Scheduled -
Start time : 25/05/2023 04:00 UTC End time : 25/05/2023 06:00 UTC Service impact : A few seconds downtime might be observed during the maintenance Service improvement : In order to maintain continuous improvement of our databases, we will be doing a version upgrade.
May 17, 21:35 UTC
Completed -
The scheduled maintenance has been completed.
May 23, 08:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC
Scheduled -
Start time : 23/05/2023 8:00 UTC End time : 23/05/2023 10:00 UTC Service impact : Few seconds of downtime. Service improvement : We are in the process of upgrading our databases to ensure continuous improvement.
May 17, 09:24 UTC
Resolved -
Start Time : 15/05/2023 14:30 UTC End Time : 15/05/2023 16:32 UTC Service impact : OVHcloud manager (https://ca.ovh.com/manager/) was temporarily inaccessible for users in Canada Root cause : The incident was caused by an internal configuration problem Our technical teams resolved the issue. All impacted services are now operational.
May 15, 17:17 UTC
Investigating -
Start time : 15/05/2023 14:30 UTC Service impact : OVHcloud manager (https://ca.ovh.com/manager/) is temporarily inaccessible for users in Canada Ongoing actions : Investigating Our technical teams are working on the issue. Update will be post as significant progress is made.
May 15, 15:58 UTC