OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
EU Operational
CA Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2024

No incidents reported today.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - Start time : 18/07/2024 14:00 UTC
End time : 19/07/2024 09:05 UTC
Our technical teams resolved the issue. All impacted services are now operational.

Jul 19, 09:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 18, 20:56 UTC
Investigating - Start time : 18/07/2024 14:00 UTC
Service impact : Customers aren't able to renew their services by credit card.
Workaround : Customers can use other payment methods to renew their services.
Ongoing actions : Investigating
Our technical teams are working on the issue.
Update will be posted as significant progress is made.

Jul 18, 20:33 UTC
Jul 18, 2024
Jul 17, 2024
Resolved - Start time : 17/07/2024 08:01 UTC
End time : 17/07/2024 14:23 UTC
Service impact : All FR & EU phone numbers from our operator were down (except for 1007 numbers)
Root cause : Network issue on provider side
Our technical teams resolved the issue. All impacted services are now operational.

Jul 17, 16:27 UTC
Monitoring - Ongoing actions : Our technical teams resolved the incident.
Since 14:23 UTC, support is reachable again by phone for all FR & EU phone numbers.
Our teams are currently monitoring the situation

Jul 17, 15:07 UTC
Identified - We have identified the root cause of this problem with our supplier. We are currently working with them to find a solution to the problem.
Jul 17, 09:32 UTC
Update - We are continuing to investigate this issue.
Jul 17, 09:08 UTC
Update - Workaround : Customers can come into support using Chat (for FR/EU customers) or dial 1007 (for FR customers)
Jul 17, 08:30 UTC
Investigating - Start time : 17/07/2024 08:01 UTC
Service impact : All FR & EU phone numbers from our operator are down (except for 1007 numbers)
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Jul 17, 08:26 UTC
Resolved - Start time : 17/07/2024 12:16 UTC
End time : 17/07/2024 12:23 UTC
Service impact : High response time and high error rate causing errors on customers navigation or customer scripts on eu.api.ovh.com, API used by customer panel & order funel
Root cause : Due to a hardware issue, some hosts were malfunctioning
Our technical teams resolved the issue. All impacted services are now operational.

Jul 17, 12:39 UTC
Completed - The scheduled maintenance has been completed.
Jul 17, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on the internal infrastructure.

This may temporarily affect your access to the Live Chat. A down time of 45 to 60 min is anticipated.

Start time : 11/07/2024 18:00 UTC
End time : 11/07/2024 20:00 UTC
Workaround : If you need assistance during the intervention hours, please create a ticket from your Help Center: https://help.ovhcloud.com/csm?id=csm_get_help

Thank you for your understanding.

Jul 9, 09:00 UTC
Resolved - Start time : 17/07/2024 04:00 UTC
End time : 17/07/2024 07:17 UTC
Root cause : Incident due to a problem on our operator side.
Our technical teams resolved the issue. All impacted services are now operational.

Jul 17, 07:23 UTC
Update - We are continuing to investigate this issue.
Jul 17, 06:24 UTC
Investigating - Start time : 17/07/2024 04:00 UTC
Service impact : Support is temporarily unavailable by phone in India. This issue only affects Airtel.
Jio and Vodafone are working normally.
Workaround : Customers can come into support using Chat or dial 000 800 040 4567 from another telecom provider like Jio or Vodafone.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Jul 17, 04:53 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - Start time : 11/07/2024 02:09 UTC
End time : 11/07/2024 04:45 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : A software needed to be updated.

Jul 11, 04:52 UTC
Update - After dialing the support number, a list of choices is presented to select the type of request.
Choices 3 and 4 are now available.
Our teams are currently working to restore choices 1 and 2.

Jul 11, 03:52 UTC
Investigating - Start time : 11/07/2024 02:09 UTC
Service impact : Support is temporarily unreachable by phone via APAC lines
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Jul 11, 03:11 UTC
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.