Investigating -
Start time: 30/10/2024 13:23 UTC Service impact: OVHcloud API is temporarily unreachable impacting services management from Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel. This has no impact on your infrastructures health. Our technical teams are working on the issue. Update will be posted as significant progress is made.
Oct 30, 13:38 UTC
Completed -
The scheduled maintenance has been completed.
Oct 29, 23:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 UTC
Update -
Please be advised that the scheduled maintenance operation has been rescheduled. Please find the revised calendar below:
This may temporarily affect availability.
Start time : 29/10/2024 22:00 UTC End time : 29/10/2024 23:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat.
Thank you for your understanding.
Oct 8, 14:46 UTC
Update -
We will be undergoing scheduled maintenance during this time. Below you can find more information regarding the maintenance.
Start time : 09/10/2024 21:00 UTC End time : 09/10/2024 22:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat
Thank you for your understanding.
Oct 3, 08:02 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 26, 15:27 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our support ticketing tool.
This may temporarily affect availability.
Start time : 09/10/2024 21:00 UTC End time : 09/10/2024 22:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 29, 12:11 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 29, 11:52 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 29, 11:48 UTC
Investigating -
An incident is in progress on our Control panel offer.
Please be aware that this is currently affecting the functionality
Here is detail for this incident :
Start time : 29/10/2024 11:17 UTC Service impact : High error rates have been detected on API impacting Customer Panel, OVHcloud; Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 29, 11:43 UTC