OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Investigating - Start time : 10/05/2022 12:00 UTC
Service impact : It is impossible to add a U2F security key when activating the double authentication since the last updates of web browsers. We invite you to use the double authentication by SMS while waiting for a patch
Ongoing actions : Our teams are investigating to correct this bug

May 10, 13:30 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Control panel & API || Control panel Operational
EU Operational
CA Operational
Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Corporate websites || Corporate websites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2022
Resolved - Start Time : 18/05/2022 06:40 UTC
End Time : 18/05/2022 06:56 UTC
Service impact : Chat support for EMEAR region was inaccessible

May 18, 06:58 UTC
Investigating - Start time : 18/05/2022 06:40 UTC
Service impact : Chat support for EMEAR region is currently inaccessible
Ongoing actions : Our teams are currently working to solve the problem

May 18, 06:56 UTC
Resolved - Start time : 18/05/2022 01:50UTC
End Time : 18/05/2022 02:48 UTC
Service status: Ticketing is working as expected at this time.
Root cause :The Data Base was at a 100% capacity.

May 18, 03:00 UTC
Investigating - Start time : 18/05/2022 01:50UTC
Service impact : A ticketing tool is unreachable. We can assist cutomers with phone when they call us .
Ongoing actions : Our technicians are currently working on

May 18, 02:52 UTC
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The maintenance has been completed.
May 12, 11:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 UTC
Scheduled - Start time : 12/05/2022 09:00 UTC
End time : 12/05/2022 11:00 UTC
Service impact : There is no impact during this maintenance.
Service improvement:We are going to migrate on the two servers that are part of the infrastructure that host part of the following:
ovhcloud.com
api.ovh.com
Manager
soapi.ovh.com

May 10, 00:03 UTC
Completed - The maintenance has been completed.
May 12, 07:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 UTC
Scheduled - Start time : 12/05/2022 07:00 UTC
End time : 12/05/2022 09:00 UTC
Service impact : There is no impact during this maintenance.
Service improvement:We are going to migrate on the two servers that are part of the infrastructure that host part of the following:

ovhcloud.com
api.ovh.com
control panel
soapi.ovh.com

May 9, 13:05 UTC
May 11, 2022
Resolved - Start Time : 11/05/2022 06:00 UTC
End Time : 11/05/2022 13:33 UTC
Service impact : Phone customer service is available again

May 11, 13:41 UTC
Investigating - Start time : 11/05/2022 06:00 UTC
Service impact : Customer Support not reachable by phone, you can anyway reach us on +33374025613 or by mail.
Ongoing actions : Our teams investigate to determine the origin of the incident

May 11, 12:43 UTC
May 10, 2022
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022
Resolved - Start Time : 04/05/2022 16:50 UTC
End Time : 04/05/2022 18:49 UTC
Service impact : After supervision, we did not observe any further disturbances. The Virtual Private Servers Control Panel is operational.

May 5, 08:53 UTC
Monitoring - Start time : 04/05/2022 16:50 UTC
Service impact : The Virtual Private Servers Control Panel can sometime return errors.
Ongoing actions : Monitoring
Our technical teams restored the service back on its previous state. We are keeping the issue monitored and investigating the root cause.

May 4, 19:00 UTC
Investigating - Start time : 04/05/2022 16:50 UTC
Service impact : The Virtual Private Servers Control Panel can sometime return errors.
Ongoing actions : Investigating

May 4, 18:40 UTC
Completed - Start time : 05/05/2022 04:00 UTC
End time : 05/05/2022 05:00 UTC
Service impact : Operation is over with success. Our Customers with services in Europe and Canada can connect to their OVH Manager and the validation of their API tokens and also the process of purchasing services or renewals are operational now.

May 5, 04:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 UTC
Scheduled - Start time : 05/05/2022 04:00 UTC
End time : 05/05/2022 05:00 UTC
Service impact : We are upgrading our internal infrastructure. Our Customers with services in Europe and Canada might experience up to 15 mins of downtime whilst connecting to their OVH Manager and the validation of their API tokens and also the process of purchasing services or renewals may be unavailable.

May 3, 14:18 UTC
May 4, 2022
Completed - The scheduled maintenance has been completed.
May 4, 09:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 08:30 UTC
Scheduled - Start time : 04/05/2022 08:30 UTC
End time : 04/05/2022 08:35 UTC
Service impact : In case some untracked requests happens, we could have instabilities in the Canadian customer panel
Service impovment: We are ending some deprecated features of the Manager API. (APIv7 frontend).

May 3, 17:12 UTC