OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Control panel & API || Control panel Operational
EU Operational
CA Operational
Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Corporate websites || Corporate websites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start time : 06/02/2023 08:00 UTC
End time : 06/02/2023 17:00 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 18:24 UTC
Start time : 07/02/2023 08:00 UTC
End time : 07/02/2023 10:45 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 18:37 UTC
[Global][Websites] - ws.ovh.com Feb 7, 2023 08:00-17:00 UTC
Start time : 07/02/2023 08:00 UTC
End time : 07/02/2023 17:00 UTC
Service Impact : None
Service Improvement : OVHcloud will make a change of IP address for ws.ovh.com.

Posted on Jan 26, 2023 - 20:55 UTC
Start time : 07/02/2023 11:45 UTC
End time : 07/02/2023 14:30 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 18:38 UTC
Start time : 07/02/2023 14:30 UTC
End time : 07/02/2023 17:00 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 18:39 UTC
Start time : 08/02/2023 07:00 UTC
End time : 09/02/2023 17:00 UTC
Service impact : The conducting will be interrupted during the operation.
Service improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Feb 04, 2023 - 03:22 UTC
Start time : 08/02/2023 08:00 UTC
End time : 08/02/2023 17:00 UTC
Service Impact : During the maintenance, Hosted Private Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 18:09 UTC
Start time : 09/02/2023 08:00 UTC
End time : 09/02/2023 12:00 UTC
Service Impact : During the maintenance,Public Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 20:29 UTC
Start time : 09/01/2023 08:00 UTC
End time : 09/01/2023 12:00 UTC
Service Impact : During the maintenance, Web Cloud Databases services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 19, 2023 - 04:31 UTC
Start time : 13/02/2023 08:00 UTC
End time : 13/02/2023 12:00 UTC
Service Impact : During the maintenance, Public Cloud Big Data and Analytics services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 19:03 UTC
Start time : 13/02/2023 13:00 UTC
End time : 13/02/2023 17:00 UTC
Service Impact : During the maintenance,Industry services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 20:34 UTC
Start time : 14/02/2023 08:00 UTC
End time : 14/02/2023 12:00 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 18:41 UTC
Start time : 14/02/2023 13:00 UTC
End time : 14/02/2023 17:00 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 18:42 UTC
Start time : 14/02/2023 14:30 UTC
End time : 14/02/2023 17:00 UTC
Service Impact : During the maintenance,vRack services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 20:41 UTC
Update - The scope has been broadened.
The components affected are now also in Canada.

Feb 01, 2023 - 01:39 UTC
Scheduled - Start time : 15/02/2023 00:00 UTC
End time : 15/02/2023 23:59 UTC
Service impact : Customers using outdated OS or browsers with only TLSv1.0 and TLSv1.1 capability will no longer be able to reach our commercial website and the customer panel.
Service improvement : On Wednesday February 15th 2023, OVHcloud will change the TLS configuration of its corporate websites endpoints and customer panel. This
change is performed to stick with industry security standards, we recommend that you upgrade your OS and browser to make sure you use at least TLSv1.2.

Jan 30, 2023 - 23:14 UTC
Start time : 15/02/2023 08:00 UTC
End time : 15/02/2023 17:00 UTC
Service Impact : During the maintenance, Public Cloud Containers and Orchestration services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 19:10 UTC
Start time : 20/02/2023 08:00 UTC
End time : 20/02/2023 12:00 UTC
Service Impact : During the maintenance, Public Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on Jan 26, 2023 - 18:16 UTC
Past Incidents
Feb 5, 2023
Resolved - Start Time : 04/02/2023 19:20 UTC
End Time : 04/02/2023 21:45 UTC
Root cause : Incident was caused by a software issue.
Our technical teams resolved the incident.
All services are operational.

Feb 5, 01:09 UTC
Monitoring - The support is reachable since 21:45 UTC, we keep the task under monitoring until 01:00 UTC for more precautions.
Feb 4, 22:05 UTC
Update - Our teams are continuing to investigate the issue. An internal escalation has been made to assist with the investigation.
An update will be posted as soon as any significant progress is made.

Feb 4, 21:23 UTC
Investigating - Start time : 04/02/2023 19:20 UTC
Service impact : Customers aren't able to contact the support by phone.
However, the support is still reachable using tickets.
Ongoing actions : Our teams are currently working to solve the problem.

Feb 4, 19:58 UTC
Feb 4, 2023
Feb 3, 2023

No incidents reported.

Feb 2, 2023
Completed - Start time : 02/02/2023 14:30 UTC
End time : 02/02/2023 17:00 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Feb 2, 16:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 14:30 UTC
Scheduled - Start time : 02/02/2023 14:30 UTC
End time : 02/02/2023 17:00 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 26, 17:30 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 10:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 09:45 UTC
Scheduled - Start time : 02/02/2023 11:45 UTC
End time : 02/02/2023 14:30 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 26, 17:28 UTC
Completed - The scheduled maintenance has been completed.
Feb 2, 09:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 08:00 UTC
Scheduled - Start time : 02/02/2023 08:00 UTC
End time : 02/02/2023 10:45 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 26, 17:24 UTC
Feb 1, 2023
Completed - Start time : 01/02/2023 08:00 UTC
End time : 01/02/2023 17:00 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Feb 1, 17:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 08:00 UTC
Scheduled - Start time : 01/02/2023 08:00 UTC
End time : 01/02/2023 17:00 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 26, 17:15 UTC
Jan 31, 2023
Completed - Start time : 31/01/2023 08:00 UTC
End time : 31/01/2023 13:00 UTC
Service Impact : During the maintenance,Web Hosting services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 31, 13:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 08:00 UTC
Scheduled - Start time : 31/01/2023 08:00 UTC
End time : 31/01/2023 17:00 UTC
Service Impact : During the maintenance,Web Hosting services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 26, 17:03 UTC
Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 14:30 UTC
Scheduled - Start time : 30/01/2023 14:30 UTC
End time : 30/01/2023 17:00 UTC
Service Impact : During the maintenance, Web Cloud Domains services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 17, 18:36 UTC
Completed - Start time : 30/01/2023 12:45 UTC
End time : 30/01/2023 13:35 UTC
Service Impact : During the maintenance, Web Cloud Exchange services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 30, 13:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 11:45 UTC
Scheduled - Start time : 30/01/2023 12:45 UTC
End time : 30/01/2023 14:30 UTC
Service Impact : During the maintenance, Web Cloud Exchange services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 17, 14:03 UTC
Completed - Start time : 30/01/2023 08:00 UTC
End time : 30/01/2023 10:20 UTC
Service Impact : During the maintenance, Web Cloud Email Solutions services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 30, 10:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 08:00 UTC
Scheduled - Start time : 30/01/2023 08:00 UTC
End time : 30/01/2023 10:45 UTC
Service Impact : During the maintenance, Web Cloud Email Solutions services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 17, 13:35 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 09:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:02 UTC
Scheduled - Start time : 27/01/2023 14:30 UTC
End time : 27/01/2023 17:00 UTC
Service Impact : During the maintenance, Web Cloud SSL services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 16, 20:58 UTC
Completed - The scheduled maintenance has been completed.
Jan 27, 09:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:44 UTC
Scheduled - Start time : 27/01/2023 11:45 UTC
End time : 27/01/2023 14:30 UTC
Service Impact : During the maintenance, Web Cloud CDN services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 16, 20:40 UTC
Completed - The scheduled maintenance has been completed.
Jan 27, 09:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:00 UTC
Scheduled - Start time : 27/01/2023 08:00 UTC
End time : 27/01/2023 10:45 UTC
Service Impact : During the maintenance, Web Cloud DNS services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 16, 20:01 UTC
Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 23:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 UTC
Scheduled - Start time : 26/01/2023 22:00 UTC
End time : 27/01/2023 00:30 UTC
Service impact : You may experience a punctual disconnection from the application.
Service improvement : As part of our continuous improvement policy, we will update the application to improve security and stability.
Workaround : Old Help Center remains accessible : https://help.ovhcloud.com along with the Manager https://www.ovh.com/manager

Jan 26, 16:21 UTC
Completed - The scheduled maintenance has been completed.
Jan 26, 15:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:00 UTC
Scheduled - Start time : 26/01/2023 08:00 UTC
End time : 26/01/2023 17:00 UTC
Service Impact : During the maintenance, Internal services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 17, 18:18 UTC
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 10:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:00 UTC
Update - The current maintenance will start tomorrow 25/01/2023.
You can find below the information:

Start time : 25/01/2023 08:00 UTC
End time : 25/01/2023 12:00 UTC
Service Impact : During the maintenance, Cert services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 24, 15:18 UTC
Scheduled - Start time : 09/02/2023 13:00 UTC
End time : 09/02/2023 17:00 UTC
Service Impact : During the maintenance, Cert services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Jan 19, 04:51 UTC
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - Start Time : 23/01/2023 12:30 UTC 
End Time : 23/01/2023 13:51 UTC 
Root cause : Software issue
Our technical teams resolved the issue. All impacted services are now operational.

Jan 23, 14:17 UTC
Monitoring - Ongoing actions : The service is back to normal since 13:51 UTC.
Our teams are currently monitoring the situation.

Jan 23, 13:59 UTC
Investigating - Start time : 23/01/2023 12:30 UTC 
Service impact : Dedicated servers informations can't be displayed in the manager
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

Jan 23, 13:31 UTC
Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 08:39 UTC
Update - Update : The current maintenance will take more time than expected.
End time : 22/01/2023 09:00 UTC

Jan 22, 08:17 UTC
Update - Update : The current maintenance will take more time than expected.
End time : 22/01/2023 08:00 UTC

Jan 22, 06:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:00 UTC
Scheduled - Start time : 20/01/2023 18:00 UTC 
End time : 22/01/2023 06:00 UTC 
Service impact : You may experience some instability when reaching us from SFR or Free Network.
Service improvement : Following our continuous improvement policy, we are upgrading some parts of our VoIP infrastructure.

Jan 19, 14:54 UTC