Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[Global][U2F Authentification] - U2F activation

Investigating - Start time : 10/05/2022 12:00 UTC
Service impact : It is impossible to add a U2F security key when activating the double authentication since the last updates of web browsers. We invite you to use the double authentication by SMS while waiting for a patch
Ongoing actions : Our teams are investigating to correct this bug
May 10, 13:30 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 18, 2022

[EMEAR][Support] - Chat support

Resolved - Start Time : 18/05/2022 06:40 UTC
End Time : 18/05/2022 06:56 UTC
Service impact : Chat support for EMEAR region was inaccessible
May 18, 06:58 UTC

Investigating - Start time : 18/05/2022 06:40 UTC
Service impact : Chat support for EMEAR region is currently inaccessible
Ongoing actions : Our teams are currently working to solve the problem
May 18, 06:56 UTC

[WORLDWIDE][Customer Services] - Customer Support tool

Resolved - Start time : 18/05/2022 01:50UTC
End Time : 18/05/2022 02:48 UTC
Service status: Ticketing is working as expected at this time.
Root cause :The Data Base was at a 100% capacity.
May 18, 03:00 UTC

Investigating - Start time : 18/05/2022 01:50UTC
Service impact : A ticketing tool is unreachable. We can assist cutomers with phone when they call us .
Ongoing actions : Our technicians are currently working on
May 18, 02:52 UTC

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

[P19][Corporate Websites/control panel & API] - Migration of Internal servers

Completed - The maintenance has been completed.
May 12, 11:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 UTC

Scheduled - Start time : 12/05/2022 09:00 UTC
End time : 12/05/2022 11:00 UTC
Service impact : There is no impact during this maintenance.
Service improvement:We are going to migrate on the two servers that are part of the infrastructure that host part of the following:
ovhcloud.com
api.ovh.com
Manager
soapi.ovh.com
May 10, 00:03 UTC

[P19][Corporate Websites/control panel & API] - Migration of Internal servers

Completed - The maintenance has been completed.
May 12, 07:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 UTC

Scheduled - Start time : 12/05/2022 07:00 UTC
End time : 12/05/2022 09:00 UTC
Service impact : There is no impact during this maintenance.
Service improvement:We are going to migrate on the two servers that are part of the infrastructure that host part of the following:

ovhcloud.com
api.ovh.com
control panel
soapi.ovh.com
May 9, 13:05 UTC

May 11, 2022

[Morocco][Customer Support] - Phone support

Resolved - Start Time : 11/05/2022 06:00 UTC
End Time : 11/05/2022 13:33 UTC
Service impact : Phone customer service is available again
May 11, 13:41 UTC

Investigating - Start time : 11/05/2022 06:00 UTC
Service impact : Customer Support not reachable by phone, you can anyway reach us on +33374025613 or by mail.
Ongoing actions : Our teams investigate to determine the origin of the incident
May 11, 12:43 UTC

May 10, 2022

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

[EU - CA][Control Panel] - VPS frequent errors

Resolved - Start Time : 04/05/2022 16:50 UTC
End Time : 04/05/2022 18:49 UTC
Service impact : After supervision, we did not observe any further disturbances. The Virtual Private Servers Control Panel is operational.
May 5, 08:53 UTC

Monitoring - Start time : 04/05/2022 16:50 UTC
Service impact : The Virtual Private Servers Control Panel can sometime return errors.
Ongoing actions : Monitoring
Our technical teams restored the service back on its previous state. We are keeping the issue monitored and investigating the root cause.
May 4, 19:00 UTC

Investigating - Start time : 04/05/2022 16:50 UTC
Service impact : The Virtual Private Servers Control Panel can sometime return errors.
Ongoing actions : Investigating
May 4, 18:40 UTC

[EU/CA] [Control panel & API/Corporate websites] - Internal infrastructure upgrade

Completed - Start time : 05/05/2022 04:00 UTC
End time : 05/05/2022 05:00 UTC
Service impact : Operation is over with success. Our Customers with services in Europe and Canada can connect to their OVH Manager and the validation of their API tokens and also the process of purchasing services or renewals are operational now.
May 5, 04:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 04:00 UTC

Scheduled - Start time : 05/05/2022 04:00 UTC
End time : 05/05/2022 05:00 UTC
Service impact : We are upgrading our internal infrastructure. Our Customers with services in Europe and Canada might experience up to 15 mins of downtime whilst connecting to their OVH Manager and the validation of their API tokens and also the process of purchasing services or renewals may be unavailable.
May 3, 14:18 UTC

May 4, 2022

[CA][api.ovh.com] APIv7 end of services

Completed - The scheduled maintenance has been completed.
May 4, 09:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 08:30 UTC

Scheduled - Start time : 04/05/2022 08:30 UTC
End time : 04/05/2022 08:35 UTC
Service impact : In case some untracked requests happens, we could have instabilities in the Canadian customer panel
Service impovment: We are ending some deprecated features of the Manager API. (APIv7 frontend).
May 3, 17:12 UTC