Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Australia Operational

Asia Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

[EU/CA/US][Customer Service] - API/Manager incident notification

Resolved - Start time : 24/07/2024 09:31 UTC
End time : 24/07/2024 10:18 UTC
Root cause : Configuration malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Jul 24, 13:34 UTC

Monitoring - Start time : 24/07/2024 09:31 UTC
End time : 24/07/2024 10:18 UTC
Ongoing actions : Our technical teams is monitoring the situation.
All impacted services are now operational. API, manager and order funnel are available.
Jul 24, 10:30 UTC

Identified - Our teams are currently working on resolving the incident.
Services will be gradually restored.
Update will be posted as significant progress is made.
Jul 24, 10:19 UTC

Investigating - Start time : 24/07/2024 09:31 UTC
Service impact : You may experiencing high error rate on API, Customer Panel and order funel.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 24, 09:43 UTC

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

[CA][Customer Service] - Services renew incident notification

Resolved - Start time : 18/07/2024 14:00 UTC
End time : 19/07/2024 09:05 UTC
Our technical teams resolved the issue. All impacted services are now operational.
Jul 19, 09:24 UTC

Identified - The issue has been identified and a fix is being implemented.
Jul 18, 20:56 UTC

Investigating - Start time : 18/07/2024 14:00 UTC
Service impact : Customers aren't able to renew their services by credit card.
Workaround : Customers can use other payment methods to renew their services.
Ongoing actions : Investigating
Our technical teams are working on the issue.
Update will be posted as significant progress is made.
Jul 18, 20:33 UTC

Jul 18, 2024

Jul 17, 2024

[EU][Support] - Support unreachable by phone

Resolved - Start time : 17/07/2024 08:01 UTC
End time : 17/07/2024 14:23 UTC
Service impact : All FR & EU phone numbers from our operator were down (except for 1007 numbers)
Root cause : Network issue on provider side
Our technical teams resolved the issue. All impacted services are now operational.
Jul 17, 16:27 UTC

Monitoring - Ongoing actions : Our technical teams resolved the incident.
Since 14:23 UTC, support is reachable again by phone for all FR & EU phone numbers.
Our teams are currently monitoring the situation
Jul 17, 15:07 UTC

Identified - We have identified the root cause of this problem with our supplier. We are currently working with them to find a solution to the problem.
Jul 17, 09:32 UTC

Update - We are continuing to investigate this issue.
Jul 17, 09:08 UTC

Update - Workaround : Customers can come into support using Chat (for FR/EU customers) or dial 1007 (for FR customers)
Jul 17, 08:30 UTC

Investigating - Start time : 17/07/2024 08:01 UTC
Service impact : All FR & EU phone numbers from our operator are down (except for 1007 numbers)
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 17, 08:26 UTC

[EU][Customer Service] - API - Customer Panel - Order funnel incident notification

Resolved - Start time : 17/07/2024 12:16 UTC
End time : 17/07/2024 12:23 UTC
Service impact : High response time and high error rate causing errors on customers navigation or customer scripts on eu.api.ovh.com, API used by customer panel & order funel
Root cause : Due to a hardware issue, some hosts were malfunctioning
Our technical teams resolved the issue. All impacted services are now operational.
Jul 17, 12:39 UTC

[Global][Live Chat]

Completed - The scheduled maintenance has been completed.
Jul 17, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 18:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on the internal infrastructure.

This may temporarily affect your access to the Live Chat. A down time of 45 to 60 min is anticipated.

Start time : 11/07/2024 18:00 UTC
End time : 11/07/2024 20:00 UTC
Workaround : If you need assistance during the intervention hours, please create a ticket from your Help Center: https://help.ovhcloud.com/csm?id=csm_get_help

Thank you for your understanding.
Jul 9, 09:00 UTC

[India][Support] - Support unreachable by phone

Resolved - Start time : 17/07/2024 04:00 UTC
End time : 17/07/2024 07:17 UTC
Root cause : Incident due to a problem on our operator side.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 17, 07:23 UTC

Update - We are continuing to investigate this issue.
Jul 17, 06:24 UTC

Investigating - Start time : 17/07/2024 04:00 UTC
Service impact : Support is temporarily unavailable by phone in India. This issue only affects Airtel.
Jio and Vodafone are working normally.
Workaround : Customers can come into support using Chat or dial 000 800 040 4567 from another telecom provider like Jio or Vodafone.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 17, 04:53 UTC

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.