OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
EU Operational
CA Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 9, 2024

No incidents reported today.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Resolved - A fix has been implemented.
OVHcloud API is reachable again.

Parent Incident : [Global][Infrastructure] - Backbone incident notification

Oct 30, 14:15 UTC
Investigating - Start time: 30/10/2024 13:23 UTC
Service impact: OVHcloud API is temporarily unreachable impacting services management from Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel.
This has no impact on your infrastructures health.
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Oct 30, 13:38 UTC
Oct 29, 2024
Completed - The scheduled maintenance has been completed.
Oct 29, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 UTC
Update - Please be advised that the scheduled maintenance operation has been rescheduled.
Please find the revised calendar below:

This may temporarily affect availability.

Start time : 29/10/2024 22:00 UTC
End time : 29/10/2024 23:00 UTC
Service impact : Customers won't be able to create tickets for 1 hour during the maintenance
Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool.
Workaround : Support will still be reachable via Phone and LiveChat.

You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.

Oct 8, 14:46 UTC
Update - We will be undergoing scheduled maintenance during this time.
Below you can find more information regarding the maintenance.


Start time : 09/10/2024 21:00 UTC
End time : 09/10/2024 22:00 UTC
Service impact : Customers won't be able to create tickets for 1 hour during the maintenance
Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool.
Workaround : Support will still be reachable via Phone and LiveChat

You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.

Oct 3, 08:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 15:27 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our support ticketing tool.

This may temporarily affect availability.

Start time : 09/10/2024 21:00 UTC
End time : 09/10/2024 22:00 UTC
Service impact : Customers won't be able to create tickets for 1 hour during the maintenance
Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool.
Workaround : Support will still be reachable via Phone and LiveChat

You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.

Sep 26, 15:26 UTC
Resolved - Start time : 29/10/2024 11:17 UTC
End time : 29/10/2024 11:51 UTC
Root cause : https://hosted-private-cloud.status-ovhcloud.com/incidents/7130f3lzypg5

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Oct 29, 12:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 11:52 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 29, 11:48 UTC
Investigating - An incident is in progress on our Control panel offer.

Please be aware that this is currently affecting the functionality

Here is detail for this incident :

Start time : 29/10/2024 11:17 UTC
Service impact : High error rates have been detected on API impacting Customer Panel, OVHcloud;
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Oct 29, 11:43 UTC
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.