Resolved -
We would like to inform you that the incident on our Support in Global, have been resolved Start Time : 07/02/2025 10:06 UTC End Time : 07/02/2025 10:28UTC Root cause : The incident was caused by a network malfunction on the service firewalls.
We thank you for your understanding and patience throughout this incident
Feb 7, 15:22 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Start time : 07/02/2025 10:06 UTC Customer impact : Help Centre & Community is not accessible. Impacted Service : Internal / Agent Usage is not accessible Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency. You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Feb 7, 10:35 UTC
Update -
Dear Customers,
We’re currently experiencing a service outage with our Customer Service Management system.
Start time : 07/02/2025 10:06 UTC Customer impact : Help Centre & Community is not accessible. Impacted Service : Internal / Agent Usage is not accessible Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency. You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Our team is currently working to restore the service. We apologize for any inconveniences.
Feb 7, 10:25 UTC
Investigating -
We have detected an issue on our services. We will update informations when we will have more details.
Feb 7, 10:15 UTC
Resolved -
We would like to inform you that the incident on our Customer Service in Global, have been resolved Start Time : 05/02/2025 08:25 UTC End Time : 05/02/2025 09:20 UTC Root cause : Software issue.
We thank you for your understanding and patience throughout this incident
Feb 5, 09:49 UTC
Investigating -
We are currently experiencing an incident impacting our help Center.
Here is detail for this incident :
Start time : 05/02/2025 08:25 UTC Impacted Service : Help Centre Knowledge Bases. Customers Impact : 3 Knowledge Bases (Storage, Network, Manage & Operate) are currently missing from the documentation in the Help Center Workaround : You can access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md" Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Feb 5, 08:12 UTC