[EU/CA][Control panel & API] - Public Cloud Billing Incident Notification
Investigating - We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the EU/CA regions.

Here are some supplementary details :

Start time : 01/08/2026 02:00 UTC
Impacted Service(s) : Public Cloud customer portal billing services.
Customers Impact : Customers may experience inaccurate billing estimates displayed in the Public Cloud control panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 01, 2026 - 05:40 UTC

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Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Partial Outage
APAC Operational
CA Partial Outage
EU Partial Outage
US Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 1, 2026

Unresolved incident: [EU/CA][Control panel & API] - Public Cloud Billing Incident Notification.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

[GLOBAL][Customer Service] - KYC (Know Your Customer) incident notification
Resolved - We are pleased to inform you that the incident affecting our Support service has been resolved.

Start time : 28/07/2026 12:00 UTC
End time : 28/07/2026 15:50 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 28, 15:51 UTC
Investigating - We are currently experiencing an incident affecting our Customer Service.

Please find the details of this incident below :
Start time : 28/07/2026 12:00 UTC
Impacted Service(s) : The KYC service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to complete the KYC verification process (GDPR/KYC India/ 2FA).
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 28, 15:03 UTC
[GLOBAL][Corporate websites] - 503 errors incident notification
Resolved - We are pleased to inform you that the incident affecting our website and manager has been resolved.

Here are some supplementary details :

Start time : 28/07/2026 14:53 UTC
End time : 28/07/2026 15:09 UTC
Impacted Service(s) : The website and the Manager are temporarily returning 503 errors.
Customers Impact : Customers may experience difficulties accessing certain pages on our website and the Manager.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 28, 15:12 UTC

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

[CA][Control panel & API] - Manager Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.

Start time : 21/07/2026 16:09 UTC
End time : 21/07/2026 18:40 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 22, 10:50 UTC
Monitoring - Please find below an update on the situation:

Update : The service is now operational again. There has been no further impact since 21/07/2026 18:40 UTC.
A fix has been deployed and we will be monitoring the situation throughout the night.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 21, 19:04 UTC
Investigating - We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue on Control panel & API offer in CA region.

Here are some supplementary details :

Start time : 21/07/2026 16:09 UTC
Impacted Service(s) : The Manager returned an HTTP 500 error in the CA region.
Customers Impact : Customers are temporarily unable access or make changes to their impacted services in CA via OVHcloud Control Panel Manager or API.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 21, 16:59 UTC

Jul 21, 2026

Jul 20, 2026

No incidents reported.

Jul 19, 2026

[Poland][Support] - Billing maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 19, 16:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 08:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our billing.

Start time : 19/07/2026 08:30 UTC
End time : 19/07/2026 12:30 UTC
Service impact : Polish customers whose invoices were issued during this period. The invoices will be sent out once the maintenance is complete.
Service improvement : This maintenance is being carried out to ensure the continuous improvement of our billing system.
Thank you for your understanding.
Jul 17, 08:48 UTC

Jul 18, 2026

No incidents reported.

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