Update -
Please be advised that the scheduled maintenance operation has been rescheduled. Please find the revised calendar below:
This may temporarily affect availability.
Start time : 29/10/2024 22:00 UTC End time : 29/10/2024 23:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat.
Thank you for your understanding.
Oct 08, 2024 - 14:46 UTC
Update -
We will be undergoing scheduled maintenance during this time. Below you can find more information regarding the maintenance.
Start time : 09/10/2024 21:00 UTC End time : 09/10/2024 22:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat
Thank you for your understanding.
Oct 03, 2024 - 08:02 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 26, 2024 - 15:27 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our support ticketing tool.
This may temporarily affect availability.
Start time : 09/10/2024 21:00 UTC End time : 09/10/2024 22:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat
Resolved -
Start time : 13/10/2024 11:00 UTC End time : 13/10/2024 12:40 UTC Root cause : This incident was due to equipment hardware issue. We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 13, 14:30 UTC
Monitoring -
Ongoing actions : Support is reachable again by Live Chat, Phone and tickets. Our technical teams are currently monitoring the situation.
Oct 13, 12:40 UTC
Investigating -
Start time : 13/10/2024 11:00 UTC Service impact : Support is temporarily unreachable via Live Chat and by phone. Workaround : Customers can reach the support by creating tickets. Ongoing actions : Investigating Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Oct 13, 11:36 UTC