OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Identified - An incident is in progress on our Carbon calculator service. Please be aware that this is currently affecting the availability data for November.

Here is detail for this incident :

Start time : 01/12/2024 00:00 UTC
Service impact : Carbon datas for November are unavailable, the carbon calculator invoices can't be generated for last month
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Dec 02, 2024 - 08:58 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Degraded Performance
EU Degraded Performance
CA Degraded Performance
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2024

Unresolved incident: [Global][Control Panel] - Carbon Calculator.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Resolved - Start time : 26/11/2024 02:50 UTC
End time : 26/11/2024 14:05 UTC
Root cause : Incident due a misconfiguration on the network device.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Nov 26, 14:43 UTC
Monitoring - LDP Public API is now fully up & running
Only the pay-as-you-go consumption report is now impacted, all other features work as expected.

A fix has been implemented and we are now monitoring the results.

Nov 26, 10:53 UTC
Identified - The services are more stable now, and our teams are continuing to work on the complete resolution.
Nov 26, 10:28 UTC
Investigating - Please be aware an incident is in progress on our Logs Data Platform offer. It this is currently affecting the functionality.

Here is detail for this incident :

Start time : 26/11/2024 02:50 UTC
Service impact : Public API issue on Logs Data Platform service, customers are unable to create or modify their project during the incident.
Ongoing actions : Investigating

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Nov 26, 08:47 UTC
Completed - The scheduled maintenance has been completed.
All services are operational since 26/11/2024 05:32 UTC.

Nov 26, 05:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control Panel and API databases.

Start time : 26/11/2024 05:00 UTC
End time : 26/11/2024 7:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : In order to maintain continuous improvement of our databases, we will be doing a version upgrade to our databases.

Thank you for your understanding.

Nov 19, 09:44 UTC
Nov 25, 2024
Resolved - Start time : 22/11/2024 07:13 UTC
End time : 25/11/2024 11:32 UTC
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Nov 25, 15:34 UTC
Update - Support Call center is unreachable through phone.
Our provider is currently analyzing the cause of the incident.
We are awaiting the provider's analysis feedback

We apologize for the inconvenience and thank you for your understanding.

Nov 22, 18:12 UTC
Investigating - An incident is in progress on our Custom Service offer.

Please be aware that this is currently affecting the functionality.

Here is detail for this incident :

Start time : 22/11/2024 07:13 UTC
Service impact : Support Call center is unreachable through phone.
Ongoing actions : Investigating
Workaround : Customer can reach support through Ticketing/Livechat.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Nov 22, 07:52 UTC
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 21/11/2024 07:30 UTC.

Nov 21, 07:36 UTC
Update - We are sorry to inform you that this maintenance will take longer than expected.

New end time : 21/11/2024 08:00 UTC

Nov 19, 19:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on OVHcloud community forum.

This may temporarily affect functionality.

Start time : 18/11/2024 08:00 UTC
End time : 21/11/2024 08:00 UTC
Service impact : OVHcloud community forum will be in read only mode during the migration.
Service improvement : In order to improve customer experience, we will migrate our OVHcloud community forum to a new platform (community.ovhcloud.com).

Our technical team ensure a smooth and seamless transition.
However, to perform some technical operations, the OVHcloud community forum will be in read only mode during the migration.

We understand that this may cause some inconvenience, and we appreciate your understanding and patience during this time.

Nov 15, 17:11 UTC
Nov 20, 2024
Resolved - Start time : 19/11/2024 22:09 UTC
End time : 20/11/2024 01:25 UTC
Root cause : It was due to an update on a software. We have reverted to an earlier version.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Nov 20, 15:18 UTC
Monitoring - We are pleased to inform you that the issue impacting your service has been resolved since 20/11/2024 01:25 UTC.
Thank you for your patience as our technical teams worked to find a solution.
We will continue to monitor the situation to ensure that everything stays running smoothly.

Nov 20, 01:47 UTC
Update - We are currently investigating the issue and our technical team is working assiduously to implement a solution.
We will provide an update as soon as we have made sufficient progress.

Nov 20, 01:01 UTC
Investigating - An incident is in progress on our dedicated servers offer.

Please be aware that this is currently affecting the functionality.

Here is detail for this incident :

Start time : 19/11/2024 22:09 UTC
Service impact : We regret to inform you that some customers may have encountered difficulties when ordering dedicated servers.
Ongoing actions : We are currently investigating the issue and our technical teams are working on a solution. We will provide an update as soon as we have made progress.
Related incident : https://bare-metal-servers.status-ovhcloud.com/incidents/9m2zgpz8dv6q

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Nov 20, 00:35 UTC
Nov 19, 2024
Nov 18, 2024