Customer Service Status

OVHCloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 26, 2022

No incidents reported today.

Jan 25, 2022

[CA/EU] - API/Manager

Resolved - Start Time : 25/01/2022 10:43 UTC
End Time : 25/01/2022 11:28 UTC
Service impact : Manager and the API.ovh are operational
Jan 25, 14:54 UTC

Monitoring - Service impact : Manager is available again
Ongoing actions : We keep the situation under observation
Jan 25, 11:36 UTC

Update - Ongoing actions : Access to the manager is currently unavailable
Jan 25, 11:29 UTC

Investigating - Service impact : We observe again slowness on the manager.
Ongoing actions : We continue our investigation of the incident.We apologize for the inconvenience caused
Jan 25, 11:16 UTC

Monitoring - Service impact :
Root cause : We no longer observe instability on the manager and the APIs.
We keep the situation under observation
Jan 25, 11:03 UTC

Investigating - Start time : 25/01/2022 10:43 UTC
Service impact : Slowness on APIs and Manager
Ongoing actions : We are still investigating the cause of the problem. We will get back to you as soon as possible. We apologise for any inconvenience caused.
Jan 25, 10:57 UTC

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

[EU][api.ovh.com] - Manager

Resolved - Start Time : 20/01/2022 17:40 UTC
End Time : 20/01/2022 17:51 UTC
Service impact : api.ovh.com and the EU Manager were down.
Root cause : Maintennace on the infrastructure of Kubernetes
Jan 20, 18:51 UTC

Monitoring - Start time : 20/01/2022 17:40 UTC
Service impact : api.ovh.com and the EU Manager were down.
Clients using api.ovh.com received 500 errors or very slow calls
Ongoing actions : The traffic is returning to normal. Our teams are keeping an eye on the incident.
Root cause : Maintennace on the infrastructure of Kubernetes
Jan 20, 18:02 UTC

Investigating - Start time : 20/01/2022 17:40 UTC
Service impact : api.ovh.com and the EU Manager are down.
Clients using api.ovh.com will receive 500 errors or very slow calls
Ongoing actions : Our teams are working to solve the issue. We apologize for the inconvenience and thank you for your understanding
Jan 20, 17:54 UTC

[POLAND] [CUSTOMER SERVICE] Payment method

Completed - The scheduled maintenance has been completed.
Jan 20, 15:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 08:45 UTC

Scheduled - Start time : 20/01/2022 09:00 UTC
End time : 20/01/2022 15:45 UTC
Service impact : Slowdowns may be observed on some hosted websites and customer may not be able to pay his order
Service improvement : The objective is to improve the front-end of the customer by removing an unnecessary step of the Order Funnel (Old Display Order on step Payment) on the PL OVH cloud site. The goal is to increase the revenu
Jan 19, 00:24 UTC

[EU][Corporate Websites] - PostgreSQL major upgrade

Completed - Start time : 20/01/2022 05:00 UTC
End time : 20/01/2022 06:00 UTC
Service impact : Few seconds downtime
Service improvement : Upgration of cluster to a major version of PostgreSQL
Jan 20, 05:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 UTC

Scheduled - Start time : 20/01/2022 05:00 UTC
End time : 20/01/2022 06:00 UTC
Service impact : Few seconds downtime
Service improvement : Upgration of cluster to a major version of PostgreSQL
Jan 16, 00:38 UTC

Jan 19, 2022

[BHS] Manager & APIv6

Resolved - Start Time : 19/01/2022 14:55 UTC
End Time : 19/01/2022 15:05 UTC
Service impact : All services are back in operation
Jan 19, 15:30 UTC

Identified - Service impact : The manager is now operational again
Root cause : Our teams suspect a network maintenance operation. A rollback of the operation has been performed.
Ongoing action :We continue the investigation
Jan 19, 15:20 UTC

Investigating - Start time : 19/01/2022 15:55 UTC
Service impact : The CA manager and APIv6 are currently unavailable. Our teams are investigating the cause of the incident
Jan 19, 15:11 UTC

[EU][api.ovh.com] - API Migration

Completed - UPDATE: Due to technical reasons, we proceeded to a rollback operation. The Manager was impacted between the period of 08:30 UTC and 08:45 UTC. A new maintenance operation will be programmed.
Jan 19, 10:17 UTC

In progress - Scheduled maintenance is currently postponed to 19/01/2022. Thank you for your understanding.
Jan 17, 15:10 UTC

Scheduled - Start time : 19/01/2022 06:00 UTC
End time : 19/01/2022 07:00 UTC
Service impact : None
Service improvement : The goal is to migrate the API endpoints that Enable the Control panel for Europe region to provide services to Costumers from the current hosting environnement to the new hosting environnement.
In case of incident, you might be able to authentify but Manager Control Panel might not be accessible or not respond during 10 / 15 minutes time required to roll back to the old platform.
Jan 17, 15:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 UTC

Scheduled - Start time : 17/01/2022 06:00 UTC
End time : 17/01/2022 08:00 UTC
Service impact : None
Service improvement : The goal is to migrate the API endpoints that Enable the Control panel for Europe region to provide services to Costumers from the current hosting environnement to the new hosting environnement.
In case of incident, you might be able to authentify but Manager Control Panel might not be accessible or not respond during 10 / 15 minutes time required to roll back to the old platform.
Jan 11, 09:46 UTC

Jan 18, 2022

[CA][Corporate Websites] - PostgreSQL major upgrade

Completed - The scheduled maintenance has been completed.
Jan 18, 09:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 09:00 UTC

Scheduled - Start time : 18/01/2022 09:00 UTC
End time : 18/01/2022 10:00 UTC
Service impact : Few seconds downtime
Service improvement : Upgration of cluster to a major version of PostgreSQL
Jan 16, 00:45 UTC

Jan 17, 2022

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

[Global][Customer Services] - Support

Resolved - Start time : 13/01/2022 08:08 UTC
Start Time :13/01/2022 09:21 UTC
Jan 13, 09:40 UTC

Identified - Start time : 13/01/2022 08:08 UTC
Ongoing actions : A fix has been done. The situation should return to normal during the next hour
Jan 13, 09:03 UTC

Investigating - Start time : 13/01/2022 08:08 UTC
Service impact : Support agents can no longer : take calls, send and receive emails, make some support and make some chat on access Service
Ongoing actions : Our technicians are currently investigating.
Jan 13, 08:56 UTC

[EU][Corporate Website] - PostgreSQL major upgrade

Completed - The scheduled maintenance has been completed.
Jan 13, 05:39 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 05:00 UTC

Scheduled - Start time :13/01/2022 05:00 UTC
End time : 13/01/2022 06:00 UTC
Service impact : Few seconds downtime
Service improvement : Some cluster updates on internal database will be performed. Which leads to disruptions on the customer space and the API for a few seconds.
Jan 4, 06:29 UTC

Jan 12, 2022

No incidents reported.