Customer Service Status

OVHcloud Customer Services Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[CA][Control panel & API] - Kimsufi control panel incident notification

Investigating - We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the Kimsufi control panel in CA region.

Here are some supplementary details :

Start time : 17/03/2026 12:19 UTC
Impacted Service(s) : CA Kimsufi control panel
Customers Impact : Kimsufi users with Canadian accounts are not able to access their control panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 17, 2026 - 12:29 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Control panel & API || Control panel Partial Outage

APAC Operational

CA Partial Outage

EU Operational

US Operational

Corporate websites || Corporate websites Operational

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Australia Operational

Asia Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 17, 2026

Unresolved incident: [CA][Control panel & API] - Kimsufi control panel incident notification.

Mar 16, 2026

[GLOBAL][Control panel & API] - Manager secret app Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 16/03/2026 15:00 UTC
End time : 16/03/2026 18:23 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 18:34 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams have identified the cause of the incident, and we are currently working to resolve it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 18:05 UTC

Investigating - We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue.

Here are some supplementary details :

Start time : 16/03/2026 15:00 UTC
Impacted Service(s) : Manager secret app (https://www.ovh.com/manager/secret/) is temporarily unavalable
Customers Impact : The customers credentials link returns Error 404 for Baremetal rescue emails ,OS installation emails and accessing VPS
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : Customers can use https://eu.api.ovh.com/console/?section=%2Fsecret&branch=v1#post-/secret/retrieve with the UUID and they'll get the password. This API route does not require authentication.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 17:27 UTC

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

[GLOBAL][Support] - Help Center - Community portal maintenance notification

Completed - The scheduled maintenance has been completed.
Mar 7, 09:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Support offer.

Start time : 07/03/2026 09:00 UTC
End time : 07/03/2026 11:00 UTC
Service impact : Help Center, Community portals and Live Chat access could be temporarily degraded or temporarily down due to possible slowness during this maintenance.
Service improvement : As part of our continuous improvement policy, we will update the application to improve security and stability.
Workaround :If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md

Thank you for your understanding.
Mar 5, 09:42 UTC

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.