OVH.com logo
OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
EU Operational
CA Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[EU][Customer Service] - API maintenance notification Apr 22, 2025 04:00-06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2025 - 09:54 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our databases services.

Start time : 22/04/2025 04:00 UTC
End time : 22/04/2025 06:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be doing a upgrade to our databases.

Thank you for your understanding.
Apr 17, 2025 - 21:45 UTC

[GLOBAL][Support] - Support Live Chat - Web Call Back services maintenance Apr 29, 2025 16:00-21:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our Support Live Chat and Web Call Back services.

This will temporarily affect availability.

Start time : 29/04/2025 16:00 UTC
End time : 29/04/2025 21:00 UTC
Service impact : During the initial phase of our scheduled maintenance, our Live Chat and Web Call Back services will be temporarily unavailable.
Service improvement : Following our continuous improvement policy, we will implement a maintenance to improve the stability of our Live Chat tool and Web Call Back services.
Workaround : Support will still be reachable via Phone and tickets as usual during this time.

Thank you for your understanding.
Posted on Apr 19, 2025 - 02:31 UTC
Apr 20, 2025

No incidents reported today.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
[EU/CA][Customer service] API/Control panel/Order funnel degraded service
Resolved - We would like to inform you that the incident on API/Control panel/Order funnel has now been resolved.

Here is detail for this incident :
Start time : 09/04/2025 09:04 UTC
End time : 09/04/2025 09:15 UTC
Root Cause : This incident was caused by a network issue.

We thank you for your understanding and patience throughout this incident.
Apr 9, 10:13 UTC
Monitoring - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : 15% error rate on the Canadian Customer Panel, Canadian API, and Canadian Order funnel.
Abnormal error rate for European customers using Canadian services between 04/04/2025 09:04 UTC and 04/04/2025 09:10 UTC, followed by another one between 04/04/2025 09:15 UTC and 04/04/2025 09:15 UTC.
Ongoing Actions : Our technical team is monitoring the incident.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Apr 9, 09:50 UTC
Investigating - Start time: 09/04/2025 09:04 UTC
Service impact: High error rates and high response times have been detected on API impacting Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel.
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Apr 9, 09:17 UTC
[CA][Control panel & API] - API maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 9, 09:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

This will temporarily affect availability.
Start time : 09/04/2025 08:00 UTC
End time : 09/04/2025 10:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Apr 2, 22:33 UTC
Apr 8, 2025

No incidents reported.

Apr 7, 2025
[EU][Control panel & API] - API maintenance notification
Completed - The scheduled maintenance has been completed.
All the services are operational since 04:54 UTC.
Apr 7, 05:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 04:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control panel API services.

Start time : 07/04/2025 04:00 UTC
End time : 07/04/2025 06:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : Following our continuous improvement policy, we will be implementing an upgrade to our database systems.

Thank you for your understanding.
Apr 1, 17:01 UTC
Apr 6, 2025
[US][Customer Service] - US Manager and API Incident notification
Resolved - We would like to inform you that the incident on our Customer Service in US, have been resolved
Start Time : 06/04/2025 06:58 UTC
End Time : 06/04/2025 08:04 UTC
Root cause : The incident was due to a software issue.
We thank you for your understanding and patience throughout this incident.
Apr 6, 08:10 UTC
Monitoring - The services are now are operational.
We are now monitoring the situation
Apr 6, 08:06 UTC
Investigating - We are currently experiencing an incident affecting our Customer Service offering, which is causing temporary availability issues.
Please find the details:

Start time : 06/04/2025 06:58 UTC
Service impact : US manager and api are unreachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Apr 6, 07:25 UTC
← Incident History Powered by Atlassian Statuspage