Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[EU][Customer Panel][Order funnel][API] - Network & Infrastructure - Backend maintenance Feb 6, 2023 08:00-17:00 UTC

Start time : 06/02/2023 08:00 UTC
End time : 06/02/2023 17:00 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 18:24 UTC

[EU][Customer Panel][Order funnel][API] - Network & Infrastructure - Backend maintenance Feb 7, 2023 08:00-10:45 UTC

Start time : 07/02/2023 08:00 UTC
End time : 07/02/2023 10:45 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 18:37 UTC

[Global][Websites] - ws.ovh.com Feb 7, 2023 08:00-17:00 UTC

Start time : 07/02/2023 08:00 UTC
End time : 07/02/2023 17:00 UTC
Service Impact : None
Service Improvement : OVHcloud will make a change of IP address for ws.ovh.com.
Posted on Jan 26, 2023 - 20:55 UTC

[EU][Customer Panel][Order funnel][API] - Network & Infrastructure - Backend maintenance Feb 7, 2023 11:45-14:30 UTC

Start time : 07/02/2023 11:45 UTC
End time : 07/02/2023 14:30 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 18:38 UTC

[EU][Customer Panel][Order funnel][API] - Network & Infrastructure - Backend maintenance Feb 7, 2023 14:30-17:00 UTC

Start time : 07/02/2023 14:30 UTC
End time : 07/02/2023 17:00 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 18:39 UTC

[EU][Customer Panel] - Hosted Private Cloud - Migration Infrastructure Feb 8, 2023 07:00 - Feb 9, 2023 17:00 UTC

Start time : 08/02/2023 07:00 UTC
End time : 09/02/2023 17:00 UTC
Service impact : The conducting will be interrupted during the operation.
Service improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Feb 04, 2023 - 03:22 UTC

[EU][Customer Panel][Order funnel][API] - Hosted Private Cloud - Backend maintenance Feb 8, 2023 08:00-17:00 UTC

Start time : 08/02/2023 08:00 UTC
End time : 08/02/2023 17:00 UTC
Service Impact : During the maintenance, Hosted Private Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 18:09 UTC

[EU][Customer Panel][Order funnel][API] - Public Cloud - Backend maintenance Feb 8, 2023 08:00-12:00 UTC

Start time : 09/02/2023 08:00 UTC
End time : 09/02/2023 12:00 UTC
Service Impact : During the maintenance,Public Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 20:29 UTC

[EU][Customer Panel][Order funnel][API] - Web Cloud Databases - Backend maintenance Feb 9, 2023 08:00-12:00 UTC

Start time : 09/01/2023 08:00 UTC
End time : 09/01/2023 12:00 UTC
Service Impact : During the maintenance, Web Cloud Databases services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 19, 2023 - 04:31 UTC

[EU][Customer Panel][Order funnel][API] - Public Cloud Big Data and Analytics - Backend maintenance Feb 13, 2023 08:00-12:00 UTC

Start time : 13/02/2023 08:00 UTC
End time : 13/02/2023 12:00 UTC
Service Impact : During the maintenance, Public Cloud Big Data and Analytics services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 19:03 UTC

[EU][Customer Panel][Order funnel][API] - Industry - Backend maintenance Feb 13, 2023 13:00-17:00 UTC

Start time : 13/02/2023 13:00 UTC
End time : 13/02/2023 17:00 UTC
Service Impact : During the maintenance,Industry services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 20:34 UTC

[EU][Customer Panel][Order funnel][API] - Network & Infrastructure - Backend maintenance Feb 14, 2023 08:00-12:00 UTC

Start time : 14/02/2023 08:00 UTC
End time : 14/02/2023 12:00 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 18:41 UTC

[EU][Customer Panel][Order funnel][API] - Network & Infrastructure - Backend maintenance Feb 14, 2023 13:00-17:00 UTC

Start time : 14/02/2023 13:00 UTC
End time : 14/02/2023 17:00 UTC
Service Impact : During the maintenance, Network & Infrastructure services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 18:42 UTC

[EU][Customer Panel][Order funnel][API] - vRack - Backend maintenance Feb 14, 2023 14:30-17:00 UTC

Start time : 14/02/2023 14:30 UTC
End time : 14/02/2023 17:00 UTC
Service Impact : During the maintenance,vRack services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 20:41 UTC

[EU/CA][Customer Panel][Order funnel][API][corporate websites] - TLSv1.0 and TLSv1.1 End of Life Feb 15, 2023 00:00-23:59 UTC

Update - The scope has been broadened.
The components affected are now also in Canada.
Feb 01, 2023 - 01:39 UTC

Scheduled - Start time : 15/02/2023 00:00 UTC
End time : 15/02/2023 23:59 UTC
Service impact : Customers using outdated OS or browsers with only TLSv1.0 and TLSv1.1 capability will no longer be able to reach our commercial website and the customer panel.
Service improvement : On Wednesday February 15th 2023, OVHcloud will change the TLS configuration of its corporate websites endpoints and customer panel. This
change is performed to stick with industry security standards, we recommend that you upgrade your OS and browser to make sure you use at least TLSv1.2.
Jan 30, 2023 - 23:14 UTC

[EU][Customer Panel][Order funnel][API] - Public Cloud Containers and Orchestration - Backend maintenance Feb 15, 2023 08:00-17:00 UTC

Start time : 15/02/2023 08:00 UTC
End time : 15/02/2023 17:00 UTC
Service Impact : During the maintenance, Public Cloud Containers and Orchestration services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 19:10 UTC

[EU][Customer Panel][Order funnel][API] - Public Cloud - Backend maintenance Feb 20, 2023 08:00-12:00 UTC

Start time : 20/02/2023 08:00 UTC
End time : 20/02/2023 12:00 UTC
Service Impact : During the maintenance, Public Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Posted on Jan 26, 2023 - 18:16 UTC

Past Incidents

Feb 5, 2023

[GLOBAL][Support] - Phone number

Resolved - Start Time : 04/02/2023 19:20 UTC
End Time : 04/02/2023 21:45 UTC
Root cause : Incident was caused by a software issue.
Our technical teams resolved the incident.
All services are operational.
Feb 5, 01:09 UTC

Monitoring - The support is reachable since 21:45 UTC, we keep the task under monitoring until 01:00 UTC for more precautions.
Feb 4, 22:05 UTC

Update - Our teams are continuing to investigate the issue. An internal escalation has been made to assist with the investigation.
An update will be posted as soon as any significant progress is made.
Feb 4, 21:23 UTC

Investigating - Start time : 04/02/2023 19:20 UTC
Service impact : Customers aren't able to contact the support by phone.
However, the support is still reachable using tickets.
Ongoing actions : Our teams are currently working to solve the problem.
Feb 4, 19:58 UTC

Feb 4, 2023

Feb 3, 2023

No incidents reported.

Feb 2, 2023

[EU][Customer Panel][Order funnel][API] - Bare Metal Cloud - Backend maintenance

Completed - Start time : 02/02/2023 14:30 UTC
End time : 02/02/2023 17:00 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Feb 2, 16:37 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 14:30 UTC

Scheduled - Start time : 02/02/2023 14:30 UTC
End time : 02/02/2023 17:00 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 26, 17:30 UTC

[EU][Customer Panel][Order funnel][API] - Bare Metal Cloud - Backend maintenance

Completed - The scheduled maintenance has been completed.
Feb 2, 10:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 09:45 UTC

Scheduled - Start time : 02/02/2023 11:45 UTC
End time : 02/02/2023 14:30 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 26, 17:28 UTC

[EU][Customer Panel][Order funnel][API] - Bare Metal Cloud - Backend maintenance

Completed - The scheduled maintenance has been completed.
Feb 2, 09:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 08:00 UTC

Scheduled - Start time : 02/02/2023 08:00 UTC
End time : 02/02/2023 10:45 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 26, 17:24 UTC

Feb 1, 2023

[EU][Customer Panel][Order funnel][API] - Bare Metal Cloud - Backend maintenance

Completed - Start time : 01/02/2023 08:00 UTC
End time : 01/02/2023 17:00 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Feb 1, 17:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 08:00 UTC

Scheduled - Start time : 01/02/2023 08:00 UTC
End time : 01/02/2023 17:00 UTC
Service Impact : During the maintenance, Bare Metal Cloud services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 26, 17:15 UTC

Jan 31, 2023

[EU][Customer Panel][Order funnel][API] - Web Hosting - Backend maintenance

Completed - Start time : 31/01/2023 08:00 UTC
End time : 31/01/2023 13:00 UTC
Service Impact : During the maintenance,Web Hosting services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 31, 13:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 08:00 UTC

Scheduled - Start time : 31/01/2023 08:00 UTC
End time : 31/01/2023 17:00 UTC
Service Impact : During the maintenance,Web Hosting services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 26, 17:03 UTC

Jan 30, 2023

[EU][Customer Panel][Order funnel][API] - Web Cloud Domains - Backend maintenance

Completed - The scheduled maintenance has been completed.
Jan 30, 15:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 14:30 UTC

Scheduled - Start time : 30/01/2023 14:30 UTC
End time : 30/01/2023 17:00 UTC
Service Impact : During the maintenance, Web Cloud Domains services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 17, 18:36 UTC

[EU][Customer Panel][Order funnel][API] - Web Cloud Exchange - Backend maintenance

Completed - Start time : 30/01/2023 12:45 UTC
End time : 30/01/2023 13:35 UTC
Service Impact : During the maintenance, Web Cloud Exchange services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 30, 13:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 11:45 UTC

Scheduled - Start time : 30/01/2023 12:45 UTC
End time : 30/01/2023 14:30 UTC
Service Impact : During the maintenance, Web Cloud Exchange services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 17, 14:03 UTC

[EU][Customer Panel][Order funnel][API] - Web Cloud Email Solutions - Backend maintenance

Completed - Start time : 30/01/2023 08:00 UTC
End time : 30/01/2023 10:20 UTC
Service Impact : During the maintenance, Web Cloud Email Solutions services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 30, 10:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 08:00 UTC

Scheduled - Start time : 30/01/2023 08:00 UTC
End time : 30/01/2023 10:45 UTC
Service Impact : During the maintenance, Web Cloud Email Solutions services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 17, 13:35 UTC

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

[EU][Customer Panel][Order funnel][API] - Web Cloud SSL - Backend maintenance

Completed - The scheduled maintenance has been completed.
Jan 27, 09:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 09:02 UTC

Scheduled - Start time : 27/01/2023 14:30 UTC
End time : 27/01/2023 17:00 UTC
Service Impact : During the maintenance, Web Cloud SSL services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 16, 20:58 UTC

[EU][Customer Panel][Order funnel][API] - Web Cloud CDN - Backend maintenance

Completed - The scheduled maintenance has been completed.
Jan 27, 09:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:44 UTC

Scheduled - Start time : 27/01/2023 11:45 UTC
End time : 27/01/2023 14:30 UTC
Service Impact : During the maintenance, Web Cloud CDN services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 16, 20:40 UTC

[EU][Customer Panel][Order funnel][API] - Web Cloud DNS - Backend maintenance

Completed - The scheduled maintenance has been completed.
Jan 27, 09:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 08:00 UTC

Scheduled - Start time : 27/01/2023 08:00 UTC
End time : 27/01/2023 10:45 UTC
Service Impact : During the maintenance, Web Cloud DNS services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 16, 20:01 UTC

Jan 26, 2023

[Global][Support] - ServiceNow maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 23:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 22:00 UTC

Scheduled - Start time : 26/01/2023 22:00 UTC
End time : 27/01/2023 00:30 UTC
Service impact : You may experience a punctual disconnection from the application.
Service improvement : As part of our continuous improvement policy, we will update the application to improve security and stability.
Workaround : Old Help Center remains accessible : https://help.ovhcloud.com along with the Manager https://www.ovh.com/manager
Jan 26, 16:21 UTC

[EU][Customer Panel][Order funnel][API] - Internal - Backend maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 15:04 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 08:00 UTC

Scheduled - Start time : 26/01/2023 08:00 UTC
End time : 26/01/2023 17:00 UTC
Service Impact : During the maintenance, Internal services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 17, 18:18 UTC

Jan 25, 2023

[EU][Customer Panel][Order funnel][API] - Cert - Backend maintenance

Completed - The scheduled maintenance has been completed.
Jan 25, 10:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 08:00 UTC

Update - The current maintenance will start tomorrow 25/01/2023.
You can find below the information:

Start time : 25/01/2023 08:00 UTC
End time : 25/01/2023 12:00 UTC
Service Impact : During the maintenance, Cert services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 24, 15:18 UTC

Scheduled - Start time : 09/02/2023 13:00 UTC
End time : 09/02/2023 17:00 UTC
Service Impact : During the maintenance, Cert services such as Customer panel, Order funnel, api.ovh.com routes, and administration features will be disturbed.
Service Improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.
Jan 19, 04:51 UTC

Jan 24, 2023

No incidents reported.

Jan 23, 2023

[CA][Dedicated Servers] - Manager

Resolved - Start Time : 23/01/2023 12:30 UTC
End Time : 23/01/2023 13:51 UTC
Root cause : Software issue
Our technical teams resolved the issue. All impacted services are now operational.
Jan 23, 14:17 UTC

Monitoring - Ongoing actions : The service is back to normal since 13:51 UTC.
Our teams are currently monitoring the situation.
Jan 23, 13:59 UTC

Investigating - Start time : 23/01/2023 12:30 UTC
Service impact : Dedicated servers informations can't be displayed in the manager
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Jan 23, 13:31 UTC

Jan 22, 2023

[France][CustomerService] - Telecommunication infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Jan 22, 08:39 UTC

Update - Update : The current maintenance will take more time than expected.
End time : 22/01/2023 09:00 UTC
Jan 22, 08:17 UTC

Update - Update : The current maintenance will take more time than expected.
End time : 22/01/2023 08:00 UTC
Jan 22, 06:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:00 UTC

Scheduled - Start time : 20/01/2023 18:00 UTC
End time : 22/01/2023 06:00 UTC
Service impact : You may experience some instability when reaching us from SFR or Free Network.
Service improvement : Following our continuous improvement policy, we are upgrading some parts of our VoIP infrastructure.
Jan 19, 14:54 UTC