Update -
Please be advised that the scheduled maintenance operation has been rescheduled. Please find the revised calendar below:
This may temporarily affect availability.
Start time : 29/10/2024 21:00 UTC End time : 29/10/2024 22:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat.
Thank you for your understanding.
Oct 08, 2024 - 14:46 UTC
Update -
We will be undergoing scheduled maintenance during this time. Below you can find more information regarding the maintenance.
Start time : 09/10/2024 21:00 UTC End time : 09/10/2024 22:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat
Thank you for your understanding.
Oct 03, 2024 - 08:02 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 26, 2024 - 15:27 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our support ticketing tool.
This may temporarily affect availability.
Start time : 09/10/2024 21:00 UTC End time : 09/10/2024 22:00 UTC Service impact : Customers won't be able to create tickets for 1 hour during the maintenance Service improvement : We need to implement a maintenance to improve the stability of our support ticketing tool. Workaround : Support will still be reachable via Phone and LiveChat
Resolved -
We would like to inform you that the incident have been resolved and the situation is back to normal.
Start time : 07/10/2024 13:42 UTC End time : 07/10/2024 14:25 UTC
We thank you for your understanding and patience throughout this incident
Oct 7, 14:33 UTC
Monitoring -
Start time : 07/10/2024 13:42 UTC Service impact : We are pleased to inform you that the lines are back in operation and that there will be no further impact on customers. Ongoing actions : A fix have been implemented, we will continue to monitor the situation.
Oct 7, 14:00 UTC
Investigating -
An incident is in progress on our support telephony offer.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 07/10/2024 13:42 UTC Service impact : Please be advised that customers in the EU may not be able to reach our support team by telephone. Please be advised that our live chat service is still available and you can reach us via 1007. Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 7, 13:54 UTC
Resolved -
Start time : 03/10/2024 09:39 UTC End time : 03/10/2024 10:41 UTC Service impact : Customers were unable to create tickets to reach the support. Workaround : link We would like to inform you that the incident have been resolved and the situation is back to normal. We thank you for your understanding and patience throughout this incident
Oct 3, 12:32 UTC
Monitoring -
Ongoing actions : No more impact is being observed. Our technical teams are currently monitoring the situation.
Oct 3, 10:41 UTC
Investigating -
Start time : 03/10/2024 09:39 UTC Service impact : Customers are unable to create tickets to reach the support. Support is still reachable by Phone and LiveChat. Workaround : link Ongoing actions : Investigating Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Oct 3, 09:58 UTC
Resolved -
Start time : 01/10/2024 00:00 UTC End time : 01/10/2024 17:04 UTC Root cause : This incident was due to software issue. We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 2, 07:58 UTC
Update -
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Oct 1, 20:40 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 1, 13:50 UTC
Investigating -
An incident is in progress on our Carbon Data offer.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 01/10/2024 00:00 UTC Service impact : Carbon datas for Sptember are unavailable, the carbon calculator invoices can't be generated for last month Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 1, 13:48 UTC
Completed -
The scheduled maintenance has been completed.
Sep 26, 04:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 04:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Control Panel and API databases.
Start time : 26/09/2024 04:00 UTC End time : 26/09/2024 06:00 UTC Service impact : Customers may experience a few seconds of downtime during the maintenance. Service improvement : In order to maintain continuous improvement of our databases, we are doing a version upgrade.
Thank you for your understanding.
Sep 18, 22:41 UTC