OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
EU Operational
CA Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Australia Operational
Asia Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start time : 23/05/2024 07:00 UTC
End time : 23/05/2024 08:30 UTC
Service impact : During the maintenance, vRack services such as Customer panel, Order funnel, api.ovh.com routes and administration features will be disturbed.
Service improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Posted on May 17, 2024 - 20:57 UTC
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - Start time : 16/05/2024 09:10 UTC
End time : 16/05/2024 10:10 UTC
Service impact: Customers weren't able to place orders through the control Panel mainly for Webhosting products.
Root cause : Network issue
Our technical teams resolved the issue. All impacted services are now operational.

May 16, 10:50 UTC
Completed - The maintenance wont be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.

May 16, 10:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 16/05/2024 08:00 UTC
End time : 16/05/2024 09:30 UTC
Service impact : During the maintenance, vRack services such as Customer panel, Order funnel, api.ovh.com routes and administration features will be disturbed.
Service improvement : OVHcloud will operate a maintenance on its internal infrastructure to improve its reliability.

Thank you for your understanding.

May 13, 23:16 UTC
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
Resolved - Start time : 20/03/2024 16:18 UTC
End time : 07/05/2024 15:20 UTC
The issue has now been fully resolved.
Team has pushed a global fix to allow add regions to now be quicker and working as intended.
Adding a new region should now take less than a minute to fully be activated.

May 7, 15:33 UTC
Update - Our team is still working on this incident.
Update on service impact: When adding a new region through the manager, you may experience errors up to 10 minutes when navigating in the manager. After maximum 10 minutes, the issue will be automatically resolved.

Future changes are coming to mitigate the problem. These changes are currently in testing phases and will be deployed as soon as possible.

Apr 19, 15:27 UTC
Update - Our teams are preparing a patch to mitigate this issue.
Maintenance notifications will be sent.
We apologize for any inconvenience caused.

Apr 9, 13:55 UTC
Update - We would like to update you on the current incident.

Our teams are working tirelessly to resolve this incident once and for all.

Mar 25, 15:27 UTC
Update - We are continuing to work on a fix for this issue.
Mar 21, 14:25 UTC
Identified - After a deep investigation by our technical teams, they found that local zones can be added by submitting a request from the manager, but will take more time than expected.
Our technical teams are currently preparing a fix to resolve the latency problem and the error message displayed on the manager which does not represent the actual status of the request.

Mar 20, 19:22 UTC
Investigating - Start time : 20/03/2024 16:18 UTC
Service impact : Adding a new region or local zone through the manager for the Public Cloud offer may fail
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Mar 20, 17:41 UTC
May 6, 2024

No incidents reported.