Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[Global][Control Panel] - Carbon Calculator

Identified - An incident is in progress on our Carbon calculator service. Please be aware that this is currently affecting the availability data for November.

Here is detail for this incident :

Start time : 01/12/2024 00:00 UTC
Service impact : Carbon datas for November are unavailable, the carbon calculator invoices can't be generated for last month
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 02, 2024 - 08:58 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Control panel & API || Control panel Degraded Performance

EU Degraded Performance

CA Degraded Performance

Corporate websites || Corporate websites Operational

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Australia Operational

Asia Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 2, 2024

Unresolved incident: [Global][Control Panel] - Carbon Calculator.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

[EU][Customer Service] - API incident notification

Resolved - Start time : 26/11/2024 02:50 UTC
End time : 26/11/2024 14:05 UTC
Root cause : Incident due a misconfiguration on the network device.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 26, 14:43 UTC

Monitoring - LDP Public API is now fully up & running
Only the pay-as-you-go consumption report is now impacted, all other features work as expected.

A fix has been implemented and we are now monitoring the results.
Nov 26, 10:53 UTC

Identified - The services are more stable now, and our teams are continuing to work on the complete resolution.
Nov 26, 10:28 UTC

Investigating - Please be aware an incident is in progress on our Logs Data Platform offer. It this is currently affecting the functionality.

Here is detail for this incident :

Start time : 26/11/2024 02:50 UTC
Service impact : Public API issue on Logs Data Platform service, customers are unable to create or modify their project during the incident.
Ongoing actions : Investigating

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Nov 26, 08:47 UTC

[EU][Customer Service] - Control Panel and API databases maintenance

Completed - The scheduled maintenance has been completed.
All services are operational since 26/11/2024 05:32 UTC.
Nov 26, 05:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Control Panel and API databases.

Start time : 26/11/2024 05:00 UTC
End time : 26/11/2024 7:00 UTC
Service impact : Customers may experience a few seconds of downtime during the maintenance.
Service improvement : In order to maintain continuous improvement of our databases, we will be doing a version upgrade to our databases.

Thank you for your understanding.
Nov 19, 09:44 UTC

Nov 25, 2024

[India][Support] - Call Center is unreachable through phone number

Resolved - Start time : 22/11/2024 07:13 UTC
End time : 25/11/2024 11:32 UTC
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 25, 15:34 UTC

Update - Support Call center is unreachable through phone.
Our provider is currently analyzing the cause of the incident.
We are awaiting the provider's analysis feedback

We apologize for the inconvenience and thank you for your understanding.
Nov 22, 18:12 UTC

Investigating - An incident is in progress on our Custom Service offer.

Please be aware that this is currently affecting the functionality.

Here is detail for this incident :

Start time : 22/11/2024 07:13 UTC
Service impact : Support Call center is unreachable through phone.
Ongoing actions : Investigating
Workaround : Customer can reach support through Ticketing/Livechat.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 22, 07:52 UTC

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

Nov 21, 2024

[GLOBAL][Corporate websites] - OVHcloud community forum migration notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 21/11/2024 07:30 UTC.
Nov 21, 07:36 UTC

Update - We are sorry to inform you that this maintenance will take longer than expected.

New end time : 21/11/2024 08:00 UTC
Nov 19, 19:42 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on OVHcloud community forum.

This may temporarily affect functionality.

Start time : 18/11/2024 08:00 UTC
End time : 21/11/2024 08:00 UTC
Service impact : OVHcloud community forum will be in read only mode during the migration.
Service improvement : In order to improve customer experience, we will migrate our OVHcloud community forum to a new platform (community.ovhcloud.com).

Our technical team ensure a smooth and seamless transition.
However, to perform some technical operations, the OVHcloud community forum will be in read only mode during the migration.

We understand that this may cause some inconvenience, and we appreciate your understanding and patience during this time.
Nov 15, 17:11 UTC

Nov 20, 2024

[Global][Customer Service] Manager perturbation notification

Resolved - Start time : 19/11/2024 22:09 UTC
End time : 20/11/2024 01:25 UTC
Root cause : It was due to an update on a software. We have reverted to an earlier version.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Nov 20, 15:18 UTC

Monitoring - We are pleased to inform you that the issue impacting your service has been resolved since 20/11/2024 01:25 UTC.
Thank you for your patience as our technical teams worked to find a solution.
We will continue to monitor the situation to ensure that everything stays running smoothly.
Nov 20, 01:47 UTC

Update - We are currently investigating the issue and our technical team is working assiduously to implement a solution.
We will provide an update as soon as we have made sufficient progress.
Nov 20, 01:01 UTC

Investigating - An incident is in progress on our dedicated servers offer.

Please be aware that this is currently affecting the functionality.

Here is detail for this incident :

Start time : 19/11/2024 22:09 UTC
Service impact : We regret to inform you that some customers may have encountered difficulties when ordering dedicated servers.
Ongoing actions : We are currently investigating the issue and our technical teams are working on a solution. We will provide an update as soon as we have made progress.
Related incident : https://bare-metal-servers.status-ovhcloud.com/incidents/9m2zgpz8dv6q

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Nov 20, 00:35 UTC

Nov 19, 2024

Nov 18, 2024