OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
Identified - We have determined the origin of the issue affecting our Help Center service.
Here are some supplementary details :
Start time : 04/05/2026 09:32 UTC
Impacted Service(s) : Support Help Center is temporarily unavailable.
Customers Impact : Customers are temporarily unable to acces Help Center Services.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We estimated that the service will be fully restored by 10:30 UTC today.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 04, 2026 - 10:09 UTC
Here are some supplementary details :
Start time : 04/05/2026 09:32 UTC
Impacted Service(s) : Support Help Center is temporarily unavailable.
Customers Impact : Customers are temporarily unable to acces Help Center Services.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We estimated that the service will be fully restored by 10:30 UTC today.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 04, 2026 - 10:09 UTC
Investigating - We are currently experiencing an incident affecting our Help Center offer.
Start time : 04/05/2026 09:32 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
May 04, 2026 - 09:44 UTC
Start time : 04/05/2026 09:32 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
May 04, 2026 - 09:44 UTC
Investigating - We are currently experiencing an incident affecting our Control Panel offering (cPanel & WHM)
Please find the details of this incident below :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Customers Impact : Customers may experience security risks on servers running cPanel & WHM.
To immediately address and protect from any security concerns, OVHcloud teams highly recommends anyone using a cPanel image to execute the recommended patch, as described by cPanel, on the CVE documentation.
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026
If you are using an OVHcloud provided cPanel template, please be advised that our image is not yet patched.
If you need to reinstall your template for any reason between now and our patches being applied, you will need to execute the recommended steps to patch again, to ensure you remain secure.
We will update here as soon as our cPanel templates are patched.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 01, 2026 - 22:57 UTC
Please find the details of this incident below :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Customers Impact : Customers may experience security risks on servers running cPanel & WHM.
To immediately address and protect from any security concerns, OVHcloud teams highly recommends anyone using a cPanel image to execute the recommended patch, as described by cPanel, on the CVE documentation.
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026
If you are using an OVHcloud provided cPanel template, please be advised that our image is not yet patched.
If you need to reinstall your template for any reason between now and our patches being applied, you will need to execute the recommended steps to patch again, to ensure you remain secure.
We will update here as soon as our cPanel templates are patched.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 01, 2026 - 22:57 UTC
About This Site
Welcome to the Customer Service status page for real-time information on system performance and availability.
Control panel & API || api.ovh.com
Operational
EU
Operational
CA
Operational
Control panel & API || Control panel
Partial Outage
APAC
Partial Outage
CA
Partial Outage
EU
Partial Outage
US
Partial Outage
Corporate websites || Corporate websites
Operational
Support || Africa
Partial Outage
MA
Partial Outage
SN
Partial Outage
TN
Partial Outage
Support || Americas
Partial Outage
CA
Partial Outage
Support || APAC
Partial Outage
India
Partial Outage
Australia
Partial Outage
Asia
Partial Outage
Support || Central Europe
Partial Outage
DE
Partial Outage
Support || Eastern Europe
Partial Outage
CZ
Partial Outage
LTE
Partial Outage
PL
Partial Outage
Support || France & Benelux
Partial Outage
FR
Partial Outage
NL
Partial Outage
Support || Northern Europe
Partial Outage
FI
Partial Outage
GB
Partial Outage
IE
Partial Outage
Support || Southern Europe
Partial Outage
ES
Partial Outage
IT
Partial Outage
PT
Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance