Resolved -
We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.
Start time : 17/03/2026 12:19 UTC End time : 18/03/2026 18:15 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 18, 20:18 UTC
Investigating -
We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the Kimsufi manager portal in CA region.
Here are some supplementary details :
Start time : 17/03/2026 12:19 UTC Impacted Service(s) : The Kimsufi CA website is temporarily no longer redirecting to the Kimsufi CA manager portal. Customers Impact : Kimsufi customers with Canadian accounts are temporarily unable to access their manager portal through the Kimsufi website. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. Workaround : Customers can use the following link: https://ca.kimsufi.com/manager/#/login to access the Kimsufi manager portal.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 17, 12:29 UTC
Resolved -
We are pleased to inform you that the incident affecting our Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel has been resolved.
Start time : 18/02/2026 16:26 UTC End time : 18/02/2026 16:47 UTC
We apologize for any inconvenience caused and appreciate your understanding.
Mar 18, 17:16 UTC
Investigating -
Start time: 18/03/2026 16:26 UTC Service impact: High error rates have been detected on API impacting Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel. Our technical teams are working on the issue. Update will be posted as significant progress is made.
Mar 18, 16:44 UTC
Resolved -
We are pleased to inform you that the incident affecting our Control panel & API has been resolved.
Start time : 16/03/2026 15:00 UTC End time : 16/03/2026 18:23 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 18:34 UTC
Identified -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams have identified the cause of the incident, and we are currently working to resolve it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 18:05 UTC
Investigating -
We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue.
Here are some supplementary details :
Start time : 16/03/2026 15:00 UTC Impacted Service(s) : Manager secret app (https://www.ovh.com/manager/secret/) is temporarily unavalable Customers Impact : The customers credentials link returns Error 404 for Baremetal rescue emails ,OS installation emails and accessing VPS Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. Workaround : Customers can use https://eu.api.ovh.com/console/?section=%2Fsecret&branch=v1#post-/secret/retrieve with the UUID and they'll get the password. This API route does not require authentication.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Mar 16, 17:27 UTC
Completed -
The scheduled maintenance has been completed.
Mar 7, 09:54 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 09:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Support offer.
Start time : 07/03/2026 09:00 UTC End time : 07/03/2026 11:00 UTC Service impact : Help Center, Community portals and Live Chat access could be temporarily degraded or temporarily down due to possible slowness during this maintenance. Service improvement : As part of our continuous improvement policy, we will update the application to improve security and stability. Workaround :If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency. You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Thank you for your understanding.
Mar 5, 09:42 UTC