Customer Service Status

OVHcloud Customer Services Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Support || Africa Operational

MA Operational

SN Operational

TN Operational

Support || Americas Operational

CA Operational

Support || APAC Operational

India Operational

Support || Central Europe Operational

DE Operational

Support || Eastern Europe Operational

CZ Operational

LTE Operational

PL Operational

Support || France & Benelux Operational

FR Operational

NL Operational

Support || Northern Europe Operational

FI Operational

GB Operational

IE Operational

Support || Southern Europe Operational

ES Operational

IT Operational

PT Operational

Control panel & API || Control panel Operational

EU Operational

CA Operational

Control panel & API || api.ovh.com Operational

EU Operational

CA Operational

Corporate websites || Corporate websites Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[CA][Databases] - PostgreSQL/MySQL Mar 28, 2023 08:00-09:00 UTC

Start time : 28/03/2023 08:00 UTC
End time : 28/03/2023 09:00 UTC
Service impact : Few seconds downtime
Service improvement : In order to maintain continuous improvement of our databases, we are doing an internal maintenance on PostgreSQL and MySQL
Posted on Mar 23, 2023 - 21:33 UTC

[EU][Databases] - PostgreSQL/MySQL Mar 29, 2023 04:00-05:00 UTC

Start time : 29/03/2023 04:00 UTC
End time : 29/03/2023 05:00 UTC
Service impact : Few seconds downtime
Service improvement : In order to maintain continuous improvement of our databases, we are doing an internal maintenance on PostgreSQL and MySQL
Posted on Mar 23, 2023 - 21:56 UTC

Past Incidents

Mar 24, 2023

No incidents reported today.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

[WorldWide][Support] - ServiceNow

Resolved - Start Time : 17/03/2023 10:05 UTC
End Time : 17/03/2023 11:41 UTC
Our technical teams resolved the issue. All impacted services are now operational.
Mar 17, 11:43 UTC

Update - Further investigation reported that support call capacity may be impacted.
You might experience a longer delay before your issue is diagnosed .
Mar 17, 11:26 UTC

Investigating - Start time : 17/03/2023 10:05 UTC
Service impact : ticket might take a longer time to be assigned to our agent
Ongoing actions : Investigating
Workaround : Help Center remains accessible : https://help.ovhcloud.com along with the Manager https://www.ovh.com/manager . If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency
Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 17, 11:12 UTC

Mar 16, 2023

No incidents reported.

Mar 15, 2023

[EU][Customer Service] - Customer Panel & Order funnel

Resolved - Start Time : 15/03/2023 07:16 UTC
End Time : 15/03/2023 11:10 UTC
Root cause : Side-effect of an operation on the infrastructure
Our technical teams resolved the issue. All impacted services are now operational.
Mar 15, 13:45 UTC

Monitoring - Update : Our teams have restored service, we are monitoring the incident to confirm resolution.
Mar 15, 11:25 UTC

Identified - Update : The impact on services is still progress, slowdowns may be encountered.
Mar 15, 09:25 UTC

Update - Update : Another degradation took place between 08:00 UTC and 08:07 UTC.
Mar 15, 08:40 UTC

Monitoring - Update : Our teams have solved the issue. We keep for the task in monitoring to confirm the final resolution of the incident.
Mar 15, 07:58 UTC

Investigating - Start time : 15/03/2023 07:16 UTC
Service impact : You may experience difficulties in reaching the API impacting the Customer panel EU, Order funnel EU, and api.ovh.com. The API for the DNS zone section is unavailable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 15, 07:42 UTC

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.