OVHcloud Customer Services Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Monitoring - Update : The service is now available and will be under observation.
Start time : 25/05/2023 14:43 UTC
End Time : 25/05/2023 15:33 UTC
Root cause : The incident was due to a software issue.
Ongoing actions : Monitoring

May 25, 2023 - 16:15 UTC
Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 15:48 UTC
Investigating - Start time : 25/05/2023 14:43 UTC
Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com
Ongoing actions : Investigating
Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager .
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency

May 25, 2023 - 15:14 UTC

About This Site

Welcome to the Customer Service status page for real-time information on system performance and availability.

Control panel & API || api.ovh.com Operational
EU Operational
CA Operational
Control panel & API || Control panel Operational
EU Operational
CA Operational
Corporate websites || Corporate websites Operational
Support || Africa Operational
MA Operational
SN Operational
TN Operational
Support || Americas Operational
CA Operational
Support || APAC Operational
India Operational
Support || Central Europe Operational
DE Operational
Support || Eastern Europe Operational
CZ Operational
LTE Operational
PL Operational
Support || France & Benelux Operational
FR Operational
NL Operational
Support || Northern Europe Operational
FI Operational
GB Operational
IE Operational
Support || Southern Europe Operational
ES Operational
IT Operational
PT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
Resolved - Start Time : 25/05/2023 14:43 UTC
End Time : 25/05/2023 16:37 UTC
Service impact :OVHcloud manager (https://ca.ovh.com/manager/) was temporarily unavailable.
The situation is back to normal.
Root cause : Software issue
Our technical teams resolved the issue. All impacted services are now operational.

May 25, 16:49 UTC
Investigating - Start time : 25/05/2023 14:43 UTC
Service impact : OVHcloud manager (https://ca.ovh.com/manager/) was temporarily unavailable till 25/05/2023 14:53 UTC.
Since 14:53 UTC, the manager is accessible but some services might be unavailable in the manager.
Ongoing actions : Our technical teams are currently monitoring the situation
Our technical teams resolved the issue. All impacted services are now operational.

May 25, 15:13 UTC
Resolved - Start Time : 25/05/2023 08:50 UTC
End Time : 25/05/2023 10:00 UTC
Root cause : The incident was due to a software issue.
Our technical teams resolved the issue. All impacted services are now operational.

May 25, 10:34 UTC
Monitoring - Update : The service is available again, but with degraded performance following the reboot of the service.
We will come back to you as soon as the service is optimally available.

May 25, 10:24 UTC
Investigating - Start time : 25/05/2023 08:50 UTC
Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com
Ongoing actions : Investigating
Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager .
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency

Our technical teams are working on the issue. Update will be post as significant progress is made.

May 25, 09:34 UTC
Completed - The scheduled maintenance has been completed.
May 25, 05:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 04:01 UTC
Scheduled - Start time : 25/05/2023 04:00 UTC
End time : 25/05/2023 06:00 UTC
Service impact : A few seconds downtime might be observed during the maintenance
Service improvement : In order to maintain continuous improvement of our databases, we will be doing a version upgrade.

May 17, 21:35 UTC
May 24, 2023

No incidents reported.

May 23, 2023
Completed - The scheduled maintenance has been completed.
May 23, 08:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 08:00 UTC
Scheduled - Start time : 23/05/2023 8:00 UTC
End time : 23/05/2023 10:00 UTC
Service impact : Few seconds of downtime.
Service improvement : We are in the process of upgrading our databases to ensure continuous improvement.

May 17, 09:24 UTC
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023
Resolved - Start Time : 15/05/2023 14:30 UTC
End Time : 15/05/2023 16:32 UTC
Service impact : OVHcloud manager (https://ca.ovh.com/manager/) was temporarily inaccessible for users in Canada
Root cause : The incident was caused by an internal configuration problem
Our technical teams resolved the issue. All impacted services are now operational.

May 15, 17:17 UTC
Investigating - Start time : 15/05/2023 14:30 UTC
Service impact : OVHcloud manager (https://ca.ovh.com/manager/) is temporarily inaccessible for users in Canada
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be post as significant progress is made.

May 15, 15:58 UTC
May 14, 2023

No incidents reported.