OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU][Customer Service] - Live Chat and calls incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our Customer Service has now been resolved.
Here is detail for this incident :
Start time : 19/06/2025 13:28 UTC
End time : 19/06/2025 16:13 UTC
Service impact : Live Chat Cisco and calls were unreachable for customers.
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 19/06/2025 13:28 UTC
End time : 19/06/2025 16:13 UTC
Service impact : Live Chat Cisco and calls were unreachable for customers.
Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Service impact : Calls are not operating normally. Some phone calls may be interrupted.
Identified
The issue has been identified and a fix is being implemented.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Service impact : Some calls have degraded operation.
Customers impact : Some customers are experiencing degraded performance when calling Support.
Customers impact : Some customers are experiencing degraded performance when calling Support.
Identified
An incident is in progress on our Customer Service, customers in the impacted zone may face some difficulties.
Please find the details:
Start time : 19/06/2025 13:28 UTC
Service impact : Live Chat Cisco and calls are unreachable for customers.
Customers impact : Customers cannot access their Cisco live chat and the calls when want to join the Support.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : In order to join the Support, customers can create tickets via the Help Center.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Please find the details:
Start time : 19/06/2025 13:28 UTC
Service impact : Live Chat Cisco and calls are unreachable for customers.
Customers impact : Customers cannot access their Cisco live chat and the calls when want to join the Support.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : In order to join the Support, customers can create tickets via the Help Center.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).