tag:customer-service.status-ovhcloud.com,2005:/historyCustomer Service Status - Incident History2024-03-19T02:29:59ZCustomer Servicetag:customer-service.status-ovhcloud.com,2005:Incident/202645252024-03-15T12:51:35Z2024-03-18T10:20:32Z[EU][Customer Service] - E-mails delay<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:51</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 15/03/2024 08:00 UTC<br /><b>End time :</b> 15/03/2024 12:46 UTC<br /><b>Root cause :</b> Overload on gateway<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:40</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:09</var> UTC</small><br><strong>Investigating</strong> - <b>Start time :</b> 15/03/2024 08:00 UTC<br /><b>Service impact :</b> The emails sent is delay. You may expect to receive emails with an approximate delay of 90 minutes after their emission. You may not receive the validation code in time.<br /><b>Ongoing actions :</b> Investigating Our technical teams are working on the issue.<br />Update will be posted as significant progress is made.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/199855882024-03-15T12:47:32Z2024-03-15T12:47:32ZClosing deprecated Manager V4 for VoIP clients<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>13:45</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Scheduled</strong> - Dear customer,<br /><br />As part of our policy of continuous improvement and with the aim of offering you the best solutions in sovereign and secure environments, our teams recently migrated the last lines using Easy PABX and Mini PABX to our CCS solution (Contact Center Solution).<br /><br />This means that the entire telephony functional scope is now available on the V6 manager.<br /><br />As a result, we have scheduled the closure of Manager V4 for VoIP customers for Thursday 15 February 2024 at 13:00 UTC.<br /><br />You can find guides to help you use your services on Manager V6 on the following page : <a href="https://help.ovhcloud.com/csm/fr-documentation-web-cloud-phone-and-fax?id=kb_browse_cat&kb_id=e17b4f25551974502d4c6e78b7421955&kb_category=98441955f49801102d4ca4d466a7fdc0">Phone and Fax - OVHcloud</a><br /><br />Thank you for your understanding.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/200244732024-03-14T06:51:29Z2024-03-14T06:51:29Z[EU][Control panel & API] - Internal databases version upgrade<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:51</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Scheduled</strong> - As part of our continuous improvement plan, maintenance is scheduled on our Control panel & API offer. <br /><br />This may temporarily affect functionality. <br /><br /><b>Start time :</b> 14/03/2024 05:00 UTC <br /><b>End time :</b> 14/03/2024 07:00 UTC <br /><b>Service impact :</b> A few second of downtime<br /><b>Service improvement :</b> In order to maintain continuous improvement of our databases, we are doing a version upgrade on MySQL.<br /><br />Thank you for your understanding.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/200244722024-03-12T07:32:20Z2024-03-12T07:32:20Z[EU][Control panel & API] - Internal databases version upgrade<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>07:32</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Scheduled</strong> - As part of our continuous improvement plan, maintenance is scheduled on our Control panel & API offer. <br /><br />This may temporarily affect functionality. <br /><br /><b>Start time :</b> 12/03/2024 05:00 UTC <br /><b>End time :</b> 12/03/2024 07:00 UTC <br /><b>Service impact :</b> A few second of downtime<br /><b>Service improvement :</b>In order to maintain continuous improvement of our databases, we are doing a version upgrade on PostgreSQL.<br /><br />Thank you for your understanding.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/200244742024-03-11T10:52:28Z2024-03-11T10:52:28Z[CA][Control panel & API] - Internal databases version upgrade<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:52</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Scheduled</strong> - As part of our continuous improvement plan, maintenance is scheduled on our Control panel & API offer. <br /><br />This may temporarily affect functionality. <br /><br /><b>Start time :</b> 11/03/2024 09:00 UTC <br /><b>End time :</b> 11/03/2024 11:00 UTC <br /><b>Service impact :</b> A few second of downtime<br /><b>Service improvement :</b> In order to maintain continuous improvement of our databases, we are doing a version upgrade.<br /><br />Thank you for your understanding.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/202074812024-03-10T21:04:54Z2024-03-10T21:04:54Z[EU][Customer Service] - E-mails not being sent<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>21:04</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 10/03/2024 12:00 UTC<br /><b>End time :</b> 10/03/2024 20:45 UTC<br /><b>Service impact :</b> Customers weren't receiving an e-mail when trying to create a new account or trying to re-install an operating system on their server<br /><b>Root cause :</b> Software issue<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:14</var> UTC</small><br><strong>Investigating</strong> - <b>Start time :</b> 10/03/2024 12:00 UTC<br /><b>Service impact :</b> Customers aren't receiving an e-mail when trying to create a new account and trying to re-install an operating system on their server<br /><b>Ongoing actions :</b> Investigating<br />Our technical teams are working on the issue. Update will be posted as significant progress is made.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/202018532024-03-09T16:46:57Z2024-03-09T16:46:57Z[GLOBAL][Support] - Live chat<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 09/03/2024 07:00 UTC<br /><b>End time :</b> 09/03/2024 13:00 UTC<br /><b>Service impact :</b> Support was temporarily unavailable via the live chat<br /><b>Root cause :</b> Software issue<br />Our technical teams resolved the issue. All impacted services are now operational.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/200701862024-02-25T11:33:52Z2024-02-25T11:33:52Z[Worldwide][CustomersService] Website Customers<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>11:33</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 25/02/2024 03:30 UTC <br /><b>End time :</b> 25/02/2024 11:10 UTC <br /><b>Service impact :</b> Some customers websites may be unreachable, error 502 should appear when trying to connect to it<br /><b>Root cause :</b> It was due to : https://web-cloud.status-ovhcloud.com/incidents/4l4k9qg6pg63<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>11:19</var> UTC</small><br><strong>Update</strong> - <b>Start time :</b> 25/02/2024 03:30 UTC <br /><b>Service impact :</b> Some customers websites may be unreachable, error 502 should appear when trying to connect to it<br /><b>Ongoing actions :</b> Investigating<br />Our technical teams are working on the issue. Update will be posted as significant progress is made.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Investigating</strong> - We have detected an issue on our infrastructure. We will update informations when we will have more details.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/200660362024-02-24T19:33:46Z2024-02-24T19:33:46Z[Worldwide][CustomersService] Website Customers<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 24/02/2024 09:00 UTC <br /><b>End time :</b> 24/02/2024 17:58 UTC <br /><b>Service status :</b> Services are working as they should be.<br /><b>Root cause :</b> It was to to a disruption on the network.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:19</var> UTC</small><br><strong>Update</strong> - <b>Start time :</b> 24/02/2024 09:00 UTC <br /><b>Service impact :</b> Some customers websites may be unreachable, error 503/504 should appear when trying to connect to it<br /><b>Ongoing actions :</b> Investigating<br />Our technical teams are working on the issue. Update will be posted as significant progress is made.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:08</var> UTC</small><br><strong>Investigating</strong> - We have detected an issue on our infrastructure. We will update informations when we will have more details.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/198971792024-02-14T16:06:24Z2024-02-14T16:06:24Z[EU/CA][Customer Service] - Ordering domain through api without authentification<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:22</var> UTC</small><br><strong>Scheduled</strong> - <b>Start time :</b> 07/02/2024 13:00 UTC<br /><b>End time :</b> 19/02/2024 16:00 UTC<br /><b>Service impact :</b> `{eu,ca}.api.ovh.com/1.0/order/cart/{cartId}/domain` will require authentification<br />We are going to enforce authentification gradually, making it mandatory few hours per day following this schedule until the final deadline:<br /><br /> - from 01:00 PM to 02:00 PM UTC February 7th <br /><br /> - from 01:00 PM to 03:00 PM UTC February 12th <br /><br /> - from 08:00 AM to 04:00 PM UTC February 14th <br /><br /> - from 06:00 AM to 22:00 PM UTC February 15th <br />Permanently starting February 19th<br /><br />After February 19th, this API route will <b>permanently</b> require to be <b>authenticated</b>.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/199398852024-02-08T15:02:21Z2024-02-08T15:02:21Z[EU][Customer Service] - API/Manager incident notification<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 08/02/2024 14:31 UTC <br /><b>End time :</b> 08/02/2024 14:43 UTC <br /><b>Service impact :</b> API and manager were temporarily unavailable.<br /><b>Root cause :</b> Overload on equipment caused the incident<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:50</var> UTC</small><br><strong>Monitoring</strong> - <b>Start time :</b> 08/02/2024 14:31 UTC <br /><b>Service impact :</b> API and manager were temporarily unavailable.<br />No more impact is observed since 14:43 UTC<br />Our technical teams resolved the issue. All impacted services are now operational.<br /><b>Ongoing actions :</b> Our teams are currently monitoring the situation</p>tag:customer-service.status-ovhcloud.com,2005:Incident/199395712024-02-08T13:48:00Z2024-02-08T14:16:01Z[EU][Customer Service] - API/Manager incident notification<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:48</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 08/02/2024 13:42 UTC <br /><b>End time :</b> 08/02/2024 13:48 UTC<br /><b>Service impact :</b> API and manager were temporarily unavailable<br /><b>Root cause :</b> Overload on equipment caused the incident.<br />Our technical teams resolved the issue. All impacted services are now operational.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/198674372024-01-30T15:49:43Z2024-01-30T15:49:43Z[GLOBAL][Customer Service] - Support perturbations<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 30/01/2024 14:40 UTC <br /><b>End time :</b> 30/01/2024 15:13 UTC <br /><b>Service impact :</b> Customers faced perturbations to contact our support<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Monitoring</strong> - No more perturbations present since 15:13 UTC.<br />Our teams are currently monitoring the situation.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Identified</strong> - The issue has been identified. A fix has been implemented. <br />Impacted services are coming back up.<br />We are monitoring the result</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Investigating</strong> - <b>Start time :</b> 30/01/2024 14:40 UTC <br /><b>Service impact :</b> Customers may face perturbations to contact our support<br /><b>Ongoing actions :</b> Investigating<br />Our technical teams are working on the issue. Update will be posted as significant progress is made.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/196655782024-01-10T10:10:35Z2024-01-10T10:10:35Z[APAC/CA][Support] - Call Center CA<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 10/01/2024 07:12 UTC <br /><b>End time :</b> 10/01/2024 09:23 UTC <br />Our technical teams resolved the issue. All impacted services are now operational.<br />The root cause is being investigated. We will get back to you on this ticket once the cause has been identified.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Monitoring</strong> - <b>Update :</b> Our technical teams fixed the issue. We are keeping the ticket under monitoring to confirm the resolution.<br /><b>Workaround :</b> You can always contact our teams by live chat or by opening a ticket.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:15</var> UTC</small><br><strong>Investigating</strong> - <b>Start time :</b> 10/01/2024 07:12 UTC <br /><b>Service impact :</b> The call centre is not available on the following numbers<br />Canada :<br />18886260152<br />18886260150<br />18556845463<br />18886260154<br />18886260153<br />Singapore :<br />6569720982<br />6569720983<br />6569628979<br />6569720980<br />6569720981<br />Australia :<br />61383756721<br />61383756720<br />61383758172<br />61383756723<br />61383756722<br />India :<br />80000404566<br />80000404567<br />Asia :<br />6569628978<br />6569628972<br /><b>Ongoing actions :</b> Investigating<br />Our technical teams are working on the issue. Update will be posted as significant progress is made.<br /><b>Workaround :</b> You can always contact our teams by live chat or by opening a ticket.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/194221432023-12-21T07:21:56Z2023-12-21T07:21:56Z[EU][Customer Service] - Control Panel and API databases maintenance<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>07:21</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>07:03</var> UTC</small><br><strong>Update</strong> - Due to a problem that occurred during this maintenance operation, an incident is in progress.<br />For more information, please consult this link: https://customer-service.status-ovhcloud.com/incidents/c78dn6k1v0x1</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>22:33</var> UTC</small><br><strong>Scheduled</strong> - <b>Start time :</b> 21/12/2023 05:00 UTC <br /><b>End time :</b> 21/12/2023 07:00 UTC <br /><b>Service impact :</b> Few seconds of downtime.<br /><b>Service improvement :</b> In order to maintain continuous improvement of our databases, we are doing a version upgrade.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/194954402023-12-21T07:18:20Z2023-12-21T07:18:20Z[EU][Customer Service] - Control Panel and API databases incident notifications<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>07:18</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 21/12/2023 06:25 UTC <br /><b>End time :</b> 21/12/2023 07:04 UTC <br /><b>Root cause :</b> Due to a problem that occurred during operations on this maintenance: https://customer-service.status-ovhcloud.com/incidents/zpxpg3jjgyr5.<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>06:52</var> UTC</small><br><strong>Identified</strong> - <b>Start time :</b> 21/12/2023 06:25 UTC <br /><b>Service impact :</b> Order funnel is unavailable for EU customers, you may be unable to place orders.<br /><b>Root cause :</b> Due to a problem that occurred during operations on this maintenance: https://customer-service.status-ovhcloud.com/incidents/zpxpg3jjgyr5.<br />It is currently impossible to place orders for customers in Europe.<br /><b>Ongoing actions :</b> Our technical teams are working on this issue. <br />Update will be made when significant progress is made.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/194221092023-12-19T10:53:43Z2023-12-19T10:53:43Z[CA][Customer Service] - Control Panel and API databases maintenance<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Scheduled</strong> - <b>Start time :</b> 19/12/2023 09:00 UTC <br /><b>End time :</b> 19/12/2023 11:00 UTC <br /><b>Service impact :</b> Few seconds of downtime.<br /><b>Service improvement :</b> In order to maintain continuous improvement of our databases, we are doing a version upgrade.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/193583662023-12-14T16:39:19Z2023-12-14T16:39:19Z[EU][Customer Service] - Control Panel and API databses maintenance<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>21:25</var> UTC</small><br><strong>Scheduled</strong> - <b>Start time :</b> 14/12/2023 05:00 UTC <br /><b>End time :</b> 14/12/2023 07:00 UTC<br /><b>Service impact :</b> Few seconds of downtime.<br /><b>Service improvement :</b> In order to maintain continuous improvement of our databases, we are doing a version upgrade.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/193583492023-12-12T12:02:38Z2023-12-12T12:02:38Z[CA][Customer Service] - Control Panel and API databases maintenance<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:02</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>21:22</var> UTC</small><br><strong>Scheduled</strong> - <b>Start time :</b> 12/12/2023 09:00 UTC <br /><b>End time :</b> 12/12/2023 11:00 UTC<br /><b>Service impact :</b> Few seconds of downtime.<br /><b>Service improvement :</b> In order to maintain continuous improvement of our databases, we are doing a version upgrade.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/193683792023-12-08T06:56:43Z2023-12-08T06:56:43Z[Global][Support] - Help Centre portal<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>06:56</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:41</var> UTC</small><br><strong>Scheduled</strong> - <b>Start time :</b> 08/12/2023 03:00 UTC <br /><b>End time :</b> 08/12/2023 07:00 UTC <br /><b>Service impact :</b> Punctual slownesses of the application<br /><b>Service improvement :</b> As part of our continuous improvement policy, we will deploy new features on the instance.<br /><b>Workaround :</b> Help Center will remain accessible https://help.ovhcloud.com along with the Manager https://www.ovh.com/manager.<br />If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.<br />You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md .</p>tag:customer-service.status-ovhcloud.com,2005:Incident/193358172023-12-05T21:10:32Z2023-12-05T21:10:32Z[EU/CA][Customer Service] - Carbon Calculator<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:10</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 05/12/2023 16:00 UTC <br /><b>End time :</b> 05/12/2023 21:03 UTC <br /><b>Root cause :</b> Software issue.<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:17</var> UTC</small><br><strong>Investigating</strong> - <b>Start time :</b> 05/12/2023 16:00 UTC <br /><b>Service impact :</b> November's data unavailable for the carbon calculator<br /><b>Ongoing actions :</b> Investigating<br />Our technical teams are working on the issue. Update will be posted as significant progress is mad</p>tag:customer-service.status-ovhcloud.com,2005:Incident/193370362023-12-05T17:48:40Z2023-12-05T17:48:40Z[Global][Customer Service] - Manager access<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 05/12/2023 17:18 UTC <br /><b>End time :</b> 05/12/2023 17:43 UTC <br /><b>Root cause :</b> Software issue.<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Investigating</strong> - <b>Start time :</b> 05/12/2023 17:18 UTC <br /><b>Service impact :</b> The access to the manager is not available.<br /><b>Ongoing actions :</b> Our technical teams are working on the issue. Update will be posted as significant progress is made.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/192330302023-11-28T13:40:48Z2023-11-28T13:40:48Z[AFRICA/DE/CZ/LTE/PL/NL/FI/GB/IE/ES/IT/PT][Support] - Support unreachable by phone<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:40</var> UTC</small><br><strong>Resolved</strong> - <b>Start time :</b> 28/11/2023 09:30 UTC <br /><b>End time :</b> 28/11/2023 10:20 UTC <br /><b>Service impact :</b> Support was temporarily unreachable by phone<br /><b>Root cause :</b> An incident on our provider’s side caused the issue.<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:45</var> UTC</small><br><strong>Monitoring</strong> - Support is reachable by phone since 10:20 UTC.<br />Our teams are currently monitoring the situation.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Update</strong> - Our teams are currently working with our provider to solve the issue.<br />Update will be posted as significant progress is made.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:56</var> UTC</small><br><strong>Investigating</strong> - <b>Start time :</b> 28/11/2023 09:30 UTC <br /><b>Service impact :</b> Support is temporarily unreachable by phone<br /><b>Workaround :</b> The Help Centre: https://help.ovhcloud.com remain accessible, you can create your tickets from there. <br />Also, you can use our Live chat to reach us.<br /><b>Ongoing actions :</b> Investigating<br />Our technical teams are working on the issue. Update will be posted as significant progress is made.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/189665082023-11-13T10:27:36Z2023-11-13T10:27:36Z[EU][Customer Service] - api.ovh.com EoL Deprecated Routes<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>10:27</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>10:22</var> UTC</small><br><strong>Scheduled</strong> - <b>Time :</b> 13/11/2023 09:30 UTC <br /><b>Maintenance :</b> Deletion of deprecated API routes<br /><b>Impacted routes: </b><br /><pre>GET /domain/{serviceName}/owo<br />GET /domain/{serviceName}/owo/{field}</pre><br /><b>Notes :</b> API routes are deprecated since several months, and are not returning any features that a customer could use, OVHcloud is now deleting those endpoints.<br />Customers that currently relies on the deprecated functions must stop their usage, otherwise, they will receive HTTP response with status code 404 Not Found after the deletion maintenance.</p>tag:customer-service.status-ovhcloud.com,2005:Incident/189794642023-11-08T15:06:19Z2023-11-08T15:08:23Z[GLOBAL][Support] - Calling support is not working<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Resolved</strong> - <b>Start Time :</b> 31/10/2023 14:10 UTC<br /><b>End Time :</b> 31/10/2023 17:50 UTC<br /><b>Root cause :</b> Network instabilities<br />Our technical teams resolved the issue. All impacted services are now operational.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>17:50</var> UTC</small><br><strong>Monitoring</strong> - <b>Ongoing actions :</b> Support is reachable again via calls and chat.<br />Our teams are currently monitoring the situation.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>17:03</var> UTC</small><br><strong>Update</strong> - <b>Service impact :</b> Support is currently reachable via calls with some latency.<br />Chat aren't fully stable.<br /><b>Workaround :</b> The Help Centre: https://help.ovhcloud.com remain accessible, you can create your tickets from there<br /><b>Ongoing actions :</b> Our team is currently working to fully restore the service. <br />We apologize for any inconveniences.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Update</strong> - <b>Service impact :</b>Support can't be reached via call and chat.<br /><b>Workaround:</b> The Help Centre: https://help.ovhcloud.com remain accessible, you can create your tickets from there<br /><b>Ongoing actions :</b> Our team is currently working to restore the service. <br />We apologize for any inconveniences.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Investigating</strong> - <b>Start time :</b> 31/10/2023 14:10 UTC <br /><b>Service impact :</b> Support phone call is unavailable.<br />Support is still reachable by chat and mail.<br /><b>Ongoing actions :</b> Investigating<br />Our technical teams are working on the issue. Update will be posted as significant progress is made.</p>