OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Customer Service] - Help center incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our search feature on our help Center. has now been resolved.
Here is detail for this incident :
Start time : 24/06/2025 08:22 UTC
End time : 08/07/2025 16:10 UTC
Root Cause : This incident was caused by a malfunction on a software.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 24/06/2025 08:22 UTC
End time : 08/07/2025 16:10 UTC
Root Cause : This incident was caused by a malfunction on a software.
We thank you for your understanding and patience throughout this incident.
Update
We are currently experiencing an incident impacting search feature on our help Center.
Here is detail for this incident :
Start time : 24/06/2025 08:22 UTC
Impacted Service : The Help Center's search feature is in degraded mode.
Customers Impact : Some customers may experience issues when using the search feature on our the Help Center.
Workaround : As a workaround, our documentation is directly accessible on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 24/06/2025 08:22 UTC
Impacted Service : The Help Center's search feature is in degraded mode.
Customers Impact : Some customers may experience issues when using the search feature on our the Help Center.
Workaround : As a workaround, our documentation is directly accessible on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an incident impacting one of our help centre features.
Start time : 24/06/2025 08:22 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 24/06/2025 08:22 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).