OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Customer Service] - Ticketing tool/ Help Center/ Community portal maintenance notification
Scheduled Maintenance
Report for Customer Service
Completed
We experienced an incident https://customer-service.status-ovhcloud.com/incidents/019h0rljxz50 due to an internal network issue that caused the Help Center to be unavailable for approximately 45 minutes. To address this, our team implemented a fix that not only restored the service but also corrected the operations scheduled for the planned maintenance at 22:00 UTC. As a result, those scheduled operations have been canceled.
All services have been operational since 16/01/2025 18:14 UTC
We apologize for any inconvenience caused and appreciate your understanding.
All services have been operational since 16/01/2025 18:14 UTC
We apologize for any inconvenience caused and appreciate your understanding.
Scheduled
As part of our continuous improvement plan, maintenance is scheduled on our Ticketing tool, Help Center and Community portal.
This may temporarily affect availability.
Start time : 16/01/2025 22:00 UTC
End time : 16/01/2025 22:30 UTC
Service impact : Our Ticketing tool, Help Center and Community Portal will be temporarily unavailable during the operation between 22:00 UTC and 22:30 UTC.
Service improvement : As part of our continuous improvement policy, we will migrate network infrastructure to improve security and stability.
Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
This may temporarily affect availability.
Start time : 16/01/2025 22:00 UTC
End time : 16/01/2025 22:30 UTC
Service impact : Our Ticketing tool, Help Center and Community Portal will be temporarily unavailable during the operation between 22:00 UTC and 22:30 UTC.
Service improvement : As part of our continuous improvement policy, we will migrate network infrastructure to improve security and stability.
Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
This scheduled maintenance affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), Support || Northern Europe (FI, GB, IE), and Corporate websites || Corporate websites.