[Global][Support] - Servicenow maintenace

Scheduled Maintenance Report for Customer Service

Completed

The scheduled maintenance has been completed.

Posted Nov 20, 2022 - 02:09 UTC

Update

The maintenance is still in progress.
It's taking longer than expected but it progress steadily.

Posted Nov 19, 2022 - 21:15 UTC

Update

Our technical teams continue to work on the upgrade.
The on-going upgrade activity is slower than expected but should be completed later in the evening.
Sorry for the inconvenience.

Posted Nov 19, 2022 - 19:08 UTC

Update

The on-going upgrade activity continue but slower than expected and should finish later in the evening.
Sorry for the inconvenience.

Posted Nov 19, 2022 - 16:04 UTC

Update

The previous latency issue is resolved since 10:30 UTC. On-going upgrade activity continue as expected.
Sorry for the inconvenience.

Posted Nov 19, 2022 - 11:31 UTC

Update

Linked to the on-going upgrade activity, we might have latency on our ability to handle customer cases.

Posted Nov 19, 2022 - 09:22 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 19, 2022 - 07:02 UTC

Scheduled

Start time : 19/11/2022 07:00 UTC
End time : 19/11/2022 17:00 UTC
Service impact : Pontential logoff of connected support agent
Service improvement : As part of our continuous improvement policy of our services, we will be doing a version upgrade on one of our application.

Posted Nov 16, 2022 - 05:25 UTC

This scheduled maintenance affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).