OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[CA/EU][Customer Service] - Renewal services
Incident
Report for Customer Service
Resolved
Start Time : 03/12/2022 15:30 UTC
End Time : 05/12/2022 14:51 UTC
Service impact : Customers who are under manual renewal were not able to renew their expired services.
Our technical teams resolved the issue. All impacted services are now operational.
End Time : 05/12/2022 14:51 UTC
Service impact : Customers who are under manual renewal were not able to renew their expired services.
Our technical teams resolved the issue. All impacted services are now operational.
Update
Update : Our teams are still working on a fix.
Workaround : Our teams have set up a temporary fix that allows you to renew your services. Only IPs will not be renewed.
Workaround : Our teams have set up a temporary fix that allows you to renew your services. Only IPs will not be renewed.
Identified
Start time : 03/12/2022 15:30 UTC
Service impact : Customers who are under manual renewal are not able to renew their expired services.
Ongoing actions : The problem is identified, until the patch is applied the affected services will not be suspended.
Service impact : Customers who are under manual renewal are not able to renew their expired services.
Ongoing actions : The problem is identified, until the patch is applied the affected services will not be suspended.
Investigating
Start time : 03/12/2022 15:30 UTC
Service impact : Customers who are under manual renewal are not able to renew their expired services.
Ongoing actions : Our technical teams are investigating on the issue. Update will be post as significant progress is made.
Service impact : Customers who are under manual renewal are not able to renew their expired services.
Ongoing actions : Our technical teams are investigating on the issue. Update will be post as significant progress is made.
This incident affected: Control panel & API || Control panel (EU, CA).