OVHcloud Customer Services Status
Current status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Corporate websites] - Help center website incident notification
Incident
Report for Customer Service
Resolved
We are pleased to inform you that the incident affecting our Help center service has been resolved.
Start time : 23/09/2025 16:30 UTC
End time : 23/09/2025 17:50 UTC
Root Cause : Applicative modification that had unexpected impact on internal database.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 23/09/2025 16:30 UTC
End time : 23/09/2025 17:50 UTC
Root Cause : Applicative modification that had unexpected impact on internal database.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 23/09/2025 17:50 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 23/09/2025 16:30 UTC
Impacted Service(s) : Help center website was temporarily unavailable
Customers Impact : Customers were temporarily unable to use live chat to contact the Help center
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 23/09/2025 16:30 UTC
Impacted Service(s) : Help center website was temporarily unavailable
Customers Impact : Customers were temporarily unable to use live chat to contact the Help center
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently investigating an incident affecting our Help center service, which is causing temporary availability issue.
Here are some supplementary details :
Start time : 23/09/2025 16:30 UTC
Impacted Service(s) : Help center website is temporarily unavailable
Customers Impact : Customers are temporarily unable to use live chat to contact the Help center
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 23/09/2025 16:30 UTC
Impacted Service(s) : Help center website is temporarily unavailable
Customers Impact : Customers are temporarily unable to use live chat to contact the Help center
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Help center service.
Start time : 23/09/2025 16:30 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 23/09/2025 16:30 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Corporate websites || Corporate websites.