OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU/CA][Customer service] API/Control panel/Order funnel degraded service
Incident
Report for Customer Service
Resolved
We are pleased to inform you that the incident affecting our Control panel & API has been resolved.
Start time : 18/02/2026 14:35 UTC
End time : 18/02/2026 15:02 UTC
Root Cause : A recent database issue led to performance contention affecting shared components supporting APIv6 and the order funnel, resulting in request failures.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 18/02/2026 14:35 UTC
End time : 18/02/2026 15:02 UTC
Root Cause : A recent database issue led to performance contention affecting shared components supporting APIv6 and the order funnel, resulting in request failures.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
Start time: 18/02/2026 14:35 UTC
Service impact: High error rates have been detected on API impacting Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel.
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Service impact: High error rates have been detected on API impacting Customer Panel, OVHcloud API (eu.api.ovh.com, ca.api.ovh.com) and Order funnel.
Our technical teams are working on the issue. Update will be posted as significant progress is made.
This incident affected: Control panel & API || api.ovh.com (EU, CA) and Control panel & API || Control panel (CA, EU).