[APAC][Customer Service] - Live Chat incident notification

Incident Report for Customer Service

Resolved

We would like to inform you that the incident on our Customer Service live Chat , have been resolved
Start time : 27/06/2025 01:00 UTC
End Time : 27/06/2025 07:40 UTC
Root cause : The incident was due to a software malfunction.

We thank you for your understanding and patience throughout this incident

Posted Jun 27, 2025 - 08:24 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:

Update : Our technical teams are actively working to resolve this problem.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 27, 2025 - 06:10 UTC

Investigating

An incident is in progress on our Customer Service, customers in the impacted zone may face some difficulties while accessing the live chat.

Please find the details:
Start time : 27/06/2025 01:00 UTC
Service impact : Live Chat is unreachable.
Customers impact : Customers cannot access live chat when they need to contact Support.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : In order to join the Support, customers can create tickets via the Help Center.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Posted Jun 27, 2025 - 03:49 UTC

This incident affected: Support || APAC (India, Australia, Asia).