OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Support] - Calling support is not working
Incident
Report for Customer Service
Resolved
Start Time : 31/10/2023 14:10 UTC
End Time : 31/10/2023 17:50 UTC
Root cause : Network instabilities
Our technical teams resolved the issue. All impacted services are now operational.
End Time : 31/10/2023 17:50 UTC
Root cause : Network instabilities
Our technical teams resolved the issue. All impacted services are now operational.
Monitoring
Ongoing actions : Support is reachable again via calls and chat.
Our teams are currently monitoring the situation.
Our teams are currently monitoring the situation.
Update
Service impact : Support is currently reachable via calls with some latency.
Chat aren't fully stable.
Workaround : The Help Centre: https://help.ovhcloud.com remain accessible, you can create your tickets from there
Ongoing actions : Our team is currently working to fully restore the service.
We apologize for any inconveniences.
Chat aren't fully stable.
Workaround : The Help Centre: https://help.ovhcloud.com remain accessible, you can create your tickets from there
Ongoing actions : Our team is currently working to fully restore the service.
We apologize for any inconveniences.
Update
Service impact :Support can't be reached via call and chat.
Workaround: The Help Centre: https://help.ovhcloud.com remain accessible, you can create your tickets from there
Ongoing actions : Our team is currently working to restore the service.
We apologize for any inconveniences.
Workaround: The Help Centre: https://help.ovhcloud.com remain accessible, you can create your tickets from there
Ongoing actions : Our team is currently working to restore the service.
We apologize for any inconveniences.
Investigating
Start time : 31/10/2023 14:10 UTC
Service impact : Support phone call is unavailable.
Support is still reachable by chat and mail.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Service impact : Support phone call is unavailable.
Support is still reachable by chat and mail.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR), Support || Americas (CA), Support || APAC (India), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).