[CA][Customer service] API/Control panel/Order funnel degraded service

Incident Report for Customer Service

Resolved

We would like to inform you that the incident affecting our Customer Service offering in the CA zone has now been resolved.

Please find the details of this incident below :
Start time : 12/10/2026 17:33 UTC
End time : 12/10/2026 18:06 UTC
Impacted Service(s) : High error rates were detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel.
Customers Impact : Customers may have experienced issues when using the Customer Panel, the OVHcloud API or the Order funnel.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Oct 13, 2026 - 07:33 UTC

Monitoring

Service has been fully restored since 12/10/2026 18:06 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time: 12/10/2026 17:33 UTC
Impacted Service(s) :High error rates have been detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 12, 2026 - 18:53 UTC

Investigating

Start time: 12/10/2026 17:33 UTC
Service impact: High error rates have been detected on API impacting Customer Panel, OVHcloud API (ca.api.ovh.com) and Order funnel.
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Posted Oct 12, 2026 - 18:02 UTC

This incident affected: Control panel & API || Control panel (CA) and Control panel & API || api.ovh.com (CA).