OVHcloud Customer Services Status
Current status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Customer Service] - Help centre incident notification
Incident
Report for Customer Service
Resolved
We are pleased to inform you that the incident affecting our Support has been resolved.
Start time : 07/09/2025 08:00 UTC
End time : 08/09/2025 08:15 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 07/09/2025 08:00 UTC
End time : 08/09/2025 08:15 UTC
Root Cause : This incident was caused by a hardware issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Slowness has been observed on our Help center between 08/09/2025 07:17 UTC and 08/09/2025 08:00 UTC.
Ongoing Actions : The incident is being closely monitored by our teams to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Slowness has been observed on our Help center between 08/09/2025 07:17 UTC and 08/09/2025 08:00 UTC.
Ongoing Actions : The incident is being closely monitored by our teams to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The Help Centre is operational since 07/09/2025 13:35 UTC.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The Help Centre is operational since 07/09/2025 13:35 UTC.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
The issue has been identified and a fix is being implemented.
Update
We are currently experiencing an incident impacting our help Center.
Here is detail for this incident :
Start time : 07/09/2025 08:00 UTC
Impacted Service : There is a delay on the Help Centre.
Customers Impact : Customers trying to access the Help Centre may experience slowness.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Update will be posted as significant progress is made.
Our teams are fully engaged and working to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 07/09/2025 08:00 UTC
Impacted Service : There is a delay on the Help Centre.
Customers Impact : Customers trying to access the Help Centre may experience slowness.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Update will be posted as significant progress is made.
Our teams are fully engaged and working to resolve the issue as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Support offer.
Start time : 07/09/2025 08:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 07/09/2025 08:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).