[CA][Control panel & API] - Kimsufi control panel incident notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.

Start time : 17/03/2026 12:19 UTC
End time : 18/03/2026 18:15 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 18, 2026 - 20:18 UTC

Investigating

We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the Kimsufi manager portal in CA region.

Here are some supplementary details :

Start time : 17/03/2026 12:19 UTC
Impacted Service(s) : The Kimsufi CA website is temporarily no longer redirecting to the Kimsufi CA manager portal.
Customers Impact : Kimsufi customers with Canadian accounts are temporarily unable to access their manager portal through the Kimsufi website.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : Customers can use the following link: https://ca.kimsufi.com/manager/#/login to access the Kimsufi manager portal.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 17, 2026 - 12:29 UTC

This incident affected: Control panel & API || Control panel (CA).