[EU][Control panel & API] - Manager/API incident notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our Control panel & API offer has been resolved.

Start time : 30/09/2025 07:50 UTC
End time : 30/09/2025 10:10 UTC
Root Cause : This incident was caused by this maintenance: https://public-cloud.status-ovhcloud.com/incidents/l2d6drb598vf

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 30, 2025 - 11:36 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This issue occurred again at 09:26 UTC, affecting some customers who are unable to manage their services due to the degraded state of the PCI Manager and API.

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Root Cause : This incident is caused by this maintenance: https://public-cloud.status-ovhcloud.com/incidents/l2d6drb598vf

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 30, 2025 - 09:52 UTC

Monitoring

Service has been fully restored since 30/09/2025 08:46 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 30/09/2025 07:50 UTC
Impacted Service(s) : The Manager from the Control panel & API has a malfunction.
Customers Impact : Customers are unable to manage their services due to the degraded state of the PCI Manager and API.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 30, 2025 - 09:14 UTC

This incident affected: Control panel & API || api.ovh.com (EU).