[EU/CA/US][Control panel & API] - Control Panel incident notification

Incident Report for Customer Service

Resolved

We would like to inform you that the incident affecting our Control Panel offering has now been resolved.

Please find the details of this incident below :

Start time : 06/11/2026 17:06 UTC
End time : 06/11/2026 18:05 UTC
Impacted Service(s) : The Control Panel was temporarily facing perturbations.
Customers Impact : Customers may have experienced errors when accessing the Control Panel to order or manage their services. Existing services remained unaffected.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Nov 06, 2026 - 18:12 UTC

Identified

We are currently experiencing an incident affecting our Control Panel offering. The root cause has been identified.

Please find the details of this incident below :

Start time : 06/11/2026 17:06 UTC
Impacted Service(s) : The Control Panel is temporarily facing perturbations.
Customers Impact : Customers may experience errors when accessing the Control Panel to order or manage their services.
Existing services remain unaffected.
In the meantime, customers can use the Beta version which does not have the same issue.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 06, 2026 - 18:07 UTC

This incident affected: Control panel & API || Control panel (CA, EU, US).