OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Support] - Help center incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our Support in Global, have been resolved
Start Time : 07/02/2025 10:06 UTC
End Time : 07/02/2025 10:28UTC
Root cause : The incident was caused by a network malfunction on the service firewalls.
We thank you for your understanding and patience throughout this incident
Start Time : 07/02/2025 10:06 UTC
End Time : 07/02/2025 10:28UTC
Root cause : The incident was caused by a network malfunction on the service firewalls.
We thank you for your understanding and patience throughout this incident
Monitoring
A fix has been implemented and we are monitoring the results.
Start time : 07/02/2025 10:06 UTC
Customer impact : Help Centre & Community is not accessible.
Impacted Service : Internal / Agent Usage is not accessible
Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Start time : 07/02/2025 10:06 UTC
Customer impact : Help Centre & Community is not accessible.
Impacted Service : Internal / Agent Usage is not accessible
Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Update
Dear Customers,
We’re currently experiencing a service outage with our Customer Service Management system.
Start time : 07/02/2025 10:06 UTC
Customer impact : Help Centre & Community is not accessible.
Impacted Service : Internal / Agent Usage is not accessible
Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Our team is currently working to restore the service. We apologize for any inconveniences.
We’re currently experiencing a service outage with our Customer Service Management system.
Start time : 07/02/2025 10:06 UTC
Customer impact : Help Centre & Community is not accessible.
Impacted Service : Internal / Agent Usage is not accessible
Workaround : If you have a Business or Enterprise level of support, your dedicated phone number is available to reach you technical advisor in case of emergency.
You can also access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md
Our team is currently working to restore the service. We apologize for any inconveniences.
Investigating
We have detected an issue on our services. We will update informations when we will have more details.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).