We are pleased to inform you that the incident affecting our Support has been resolved.
Start time : 12/08/2025 23:00 UTC End time : 13/08/2025 08:00 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Aug 13, 2025 - 13:11 UTC
Investigating
An incident is in progress on our Customer Service, customers in the impacted zone may face some difficulties while accessing the live chat.
Please find the details: Start time : 12/08/2025 23:00 UTC Service impact : Live Chat is unreachable. Customers impact : Customers cannot access live chat when they need to contact Support. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Workaround : In order to join the Support, customers can call Support directly.
We will keep you informed of developments and the resolution of the incident. We apologize for the inconvenience and thank you for your understanding.
Posted Aug 13, 2025 - 03:17 UTC
This incident affected: Support || APAC (India, Australia, Asia).