Start time : 17/07/2024 08:01 UTC End time : 17/07/2024 14:23 UTC Service impact : All FR & EU phone numbers from our operator were down (except for 1007 numbers) Root cause : Network issue on provider side Our technical teams resolved the issue. All impacted services are now operational.
Posted Jul 17, 2024 - 16:27 UTC
Monitoring
Ongoing actions : Our technical teams resolved the incident. Since 14:23 UTC, support is reachable again by phone for all FR & EU phone numbers. Our teams are currently monitoring the situation
Posted Jul 17, 2024 - 15:07 UTC
Identified
We have identified the root cause of this problem with our supplier. We are currently working with them to find a solution to the problem.
Posted Jul 17, 2024 - 09:32 UTC
Update
We are continuing to investigate this issue.
Posted Jul 17, 2024 - 09:08 UTC
Update
Workaround : Customers can come into support using Chat (for FR/EU customers) or dial 1007 (for FR customers)
Posted Jul 17, 2024 - 08:30 UTC
Investigating
Start time : 17/07/2024 08:01 UTC Service impact : All FR & EU phone numbers from our operator are down (except for 1007 numbers) Ongoing actions : Investigating Our technical teams are working on the issue. Update will be posted as significant progress is made.
Posted Jul 17, 2024 - 08:26 UTC
This incident affected: Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).