OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU/CA][Control panel & API] - Manager - Live chat - KYC incident notification
Incident
Report for Customer Service
Resolved
This incident has been resolved.
Update
We are pleased to inform you that the incident affecting our Control panel & API has been resolved.
Start time : 02/12/2025 14:08 UTC
End time : 02/12/2025 17:16 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 02/12/2025 14:08 UTC
End time : 02/12/2025 17:16 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The fix is currently being deployed for the Livechat issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The fix is currently being deployed for the Livechat issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The following services are available again:
- KYC
- Manager OVHcloud
Our teams are still working on the issue affecting Livechat.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Please find below an update on the situation:
Update : The following services are available again:
- KYC
- Manager OVHcloud
Our teams are still working on the issue affecting Livechat.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Update
We are continuing to work on a fix for this issue.
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The actions also identified an impact on Livechat and KYC.
Impacted Service(s) : The manager OVH, Livechat and KYC was temporarily unavailable for customers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The actions also identified an impact on Livechat and KYC.
Impacted Service(s) : The manager OVH, Livechat and KYC was temporarily unavailable for customers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : If you have problems with authentication, please clear your browser cache.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : If you have problems with authentication, please clear your browser cache.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and corrected. It is being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 02/12/2025 14:18 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 02/12/2025 14:08 UTC
Impacted Service(s) : The manager OVH was temporarily unavailable for customers.
Root Cause : This incident is caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 02/12/2025 14:08 UTC
Impacted Service(s) : The manager OVH was temporarily unavailable for customers.
Root Cause : This incident is caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), Support || Northern Europe (FI, GB, IE), Control panel & API || api.ovh.com (EU, CA), and Control panel & API || Control panel (CA, EU).