OVHcloud Customer Services Status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[APAC][Support] - Live chat incident notification
Incident
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Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Update : To ensure better results when contacting Support, customers are advised to primarily use the telephone and submit tickets.
As soon as the situation evolves or the incident is resolved, we will keep you informed
Update : To ensure better results when contacting Support, customers are advised to primarily use the telephone and submit tickets.
As soon as the situation evolves or the incident is resolved, we will keep you informed
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Support offer on the specific APAC region.
Here are some supplementary details :
Start time : 04/12/2025 22:00 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Here are some supplementary details :
Start time : 04/12/2025 22:00 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Start time : 04/12/2025 22:00 UTC
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Start time : 04/12/2025 22:00 UTC
Workaround : In order to join the Support, customers can call Support directly.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Support offering, which is causing temporary functionality issue in the APAC region.
Here are some supplementary details :
Start time : 05/12/2025 05:54 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 05/12/2025 05:54 UTC
Impacted Service(s) : Live chat is down for the APAC region.
Customers Impact : Customers could not access live chat when they needed to contact Support.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affects: Support || APAC (India, Australia, Asia).