OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU/CA][Customer service] API/Control panel degraded service: Public Cloud & Domain name universes
Incident
Report for Customer Service
Resolved
We are pleased to inform you that the incident affecting our control panel and API and Order funnel has been resolved.
Start time : 02/09/2025 15:37 UTC
End time : 02/09/2025 18:20 UTC
Root Cause : This incident is caused by the currently ongoing incident: https://public-cloud.status-ovhcloud.com/incidents/8cgynthz83pk:
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 02/09/2025 15:37 UTC
End time : 02/09/2025 18:20 UTC
Root Cause : This incident is caused by the currently ongoing incident: https://public-cloud.status-ovhcloud.com/incidents/8cgynthz83pk:
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our team implemented a fix and the situation is returned to normal. The domain order is operational again.
Ongoing Actions : We keep this under monitoring.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Our team implemented a fix and the situation is returned to normal. The domain order is operational again.
Ongoing Actions : We keep this under monitoring.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The domains are still out of order.
Ongoing Actions : Our technical teams are performing a workaround to fix the issue.
We will keep you updated on the progress and resolution.
Please find below an update on the situation:
Update : The domains are still out of order.
Ongoing Actions : Our technical teams are performing a workaround to fix the issue.
We will keep you updated on the progress and resolution.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : A workaround is being implemented, please note that domain services are still unavailable at this time.
Ongoing Actions : Our technical teams are actively working on a solution to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Please find below an update on the situation:
Update : A workaround is being implemented, please note that domain services are still unavailable at this time.
Ongoing Actions : Our technical teams are actively working on a solution to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Update
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Control panel & API offer in EU and CA regions.
Here are some supplementary details :
Here are some supplementary details :
Start time : 02/09/2025 15:37 UTC
Impacted Service(s) : High error rates have been detected on our control panel and API and Order funnel in the specified regions. The impact is mainly located on Public Cloud universe & Domain name.
Customers Impact : Customers may encounter high error rates when using our Control Panel, OVHcloud API, and Order funnel in the specified regions.
Root Cause : This incident is caused by the currently ongoing incident: https://public-cloud.status-ovhcloud.com/incidents/8cgynthz83pk:
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Here are some supplementary details :
Start time : 02/09/2025 15:37 UTC
Impacted Service(s) : High error rates have been detected on our control panel and API and Order funnel in the specified regions. The impact is mainly located on Public Cloud universe & Domain name.
Customers Impact : Customers may encounter high error rates when using our Control Panel, OVHcloud API, and Order funnel in the specified regions.
Root Cause : This incident is caused by the currently ongoing incident: https://public-cloud.status-ovhcloud.com/incidents/8cgynthz83pk:
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the EU and CA regions.
Here are some supplementary details :
Start time : 02/09/2025 15:37 UTC
Impacted Service(s) : High error rates have been detected on our control panel and API and Order funnel in EU and CA regions.
Customers Impact : Customers may encounter high error rates when using our Customer Panel, OVHcloud API, and Order funnel in the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 02/09/2025 15:37 UTC
Impacted Service(s) : High error rates have been detected on our control panel and API and Order funnel in EU and CA regions.
Customers Impact : Customers may encounter high error rates when using our Customer Panel, OVHcloud API, and Order funnel in the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Control panel & API || api.ovh.com (EU, CA) and Control panel & API || Control panel (CA, EU).