Start time : 17/07/2024 04:00 UTC End time : 17/07/2024 07:17 UTC Root cause : Incident due to a problem on our operator side. Our technical teams resolved the issue. All impacted services are now operational.
Posted Jul 17, 2024 - 07:23 UTC
Update
We are continuing to investigate this issue.
Posted Jul 17, 2024 - 06:24 UTC
Investigating
Start time : 17/07/2024 04:00 UTC Service impact : Support is temporarily unavailable by phone in India. This issue only affects Airtel. Jio and Vodafone are working normally. Workaround : Customers can come into support using Chat or dial 000 800 040 4567 from another telecom provider like Jio or Vodafone. Ongoing actions : Investigating Our technical teams are working on the issue. Update will be posted as significant progress is made.