OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Support] - Call center incident notification
Incident
Report for Customer Service
Resolved
We are pleased to inform you that the incident affecting our Support offer has been resolved.
Start time : 20/10/2025 06:48 UTC
End time : 23/10/2025 09:35 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 20/10/2025 06:48 UTC
End time : 23/10/2025 09:35 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The implemented workaround fixed the issue, and all services remain stable.
Ongoing Actions : Our teams are planning new operations to restore our services to their initial state. Services are being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : The implemented workaround fixed the issue, and all services remain stable.
Ongoing Actions : Our teams are planning new operations to restore our services to their initial state. Services are being closely monitored to ensure long-term stability.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 20/10/2025 09:15 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 20/10/2025 06:48 UTC
Impacted Service(s) : Our support is reachable again via call center.
Customers Impact : Customers are able to contact our support via call center again.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 20/10/2025 06:48 UTC
Impacted Service(s) : Our support is reachable again via call center.
Customers Impact : Customers are able to contact our support via call center again.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently investigating an incident affecting our Support offering, which is causing temporary availability issue on calls.
Here are some supplementary details :
Start time : 20/10/2025 06:48 UTC
Impacted Service(s) : Our support is temporarily unreachable via call center.
Customers Impact : Customers are temporarily unable to contact our support via call center.
Workaround : Our support is still reachable via Livechat and tickets.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 20/10/2025 06:48 UTC
Impacted Service(s) : Our support is temporarily unreachable via call center.
Customers Impact : Customers are temporarily unable to contact our support via call center.
Workaround : Our support is still reachable via Livechat and tickets.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Support offer.
Customers Impact : Customers are temporarily unable to contact our support via phone.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Customers Impact : Customers are temporarily unable to contact our support via phone.
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).