OVHcloud Customer Services Status
Current status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Customer Service] - Live Chat incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our Customer Service has now been resolved.
Here is detail for this incident :
Start time : 18/06/2025 12:03 UTC
End time : 18/06/2025 16:22 UTC
Root cause : It was due to a malfunction on a software.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 18/06/2025 12:03 UTC
End time : 18/06/2025 16:22 UTC
Root cause : It was due to a malfunction on a software.
We thank you for your understanding and patience throughout this incident.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Identified
An incident is in progress on our Customer Service, customers in the impacted zone may face some difficulties.
Please find the details:
Start time : 18/06/2025 12:03 UTC
Service impact : Live Chat is unavailable for customers.
Customers impact : Customers cannot access their live chat.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : In order to join the Support, customers can call it or create tickets via the Help Center.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Please find the details:
Start time : 18/06/2025 12:03 UTC
Service impact : Live Chat is unavailable for customers.
Customers impact : Customers cannot access their live chat.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Workaround : In order to join the Support, customers can call it or create tickets via the Help Center.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).