[GLOBAL][Corporate websites] - OVHcloud Marketplace Incident Notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 01/10/2025 07:30 UTC
End time : 06/10/2025 12:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 06, 2025 - 12:58 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Marketplace website https://marketplace.ovhcloud.com/

Here are some supplementary details :

Start time : 01/10/2025 07:30 UTC
Impacted Service(s) : Our Marketplace website is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access our marketplace or place orders.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 03, 2025 - 15:04 UTC

Investigating

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Marketplace website: https://marketplace.ovhcloud.com/.

Here are some supplementary details :

Start time : 01/10/2025 07:38 UTC
Impacted Service(s) : Our Marketplace website is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access our marketplace or place orders.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Oct 01, 2025 - 09:55 UTC

This incident affected: Corporate websites || Corporate websites.