OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Customer Service] - Support incident notification
Incident
Report for Customer Service
Resolved
Start time : 13/10/2024 11:00 UTC
End time : 13/10/2024 12:40 UTC
Root cause : This incident was due to equipment hardware issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
End time : 13/10/2024 12:40 UTC
Root cause : This incident was due to equipment hardware issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Monitoring
Ongoing actions : Support is reachable again by Live Chat, Phone and tickets.
Our technical teams are currently monitoring the situation.
Our technical teams are currently monitoring the situation.
Investigating
Start time : 13/10/2024 11:00 UTC
Service impact : Support is temporarily unreachable via Live Chat and by phone.
Workaround : Customers can reach the support by creating tickets.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Service impact : Support is temporarily unreachable via Live Chat and by phone.
Workaround : Customers can reach the support by creating tickets.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).