We currently have an incident with the database managing support tickets.
Update(s):
Date: 2018-01-15 21:13:39 UTC Our ticketing system is now up and running stable, however we experience unusual slowness. We are acting to restore performances.
Date: 2018-01-15 14:32:13 UTC We have stabilized the load on the database. We are trying to reconnect apiv6 and manager to the ticketing system.