OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Customer Service] - Support incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our Customer Service, have been resolved
Start Time : 28/05/2025 14:34 UTC
End Time : 28/05/2025 16:02 UTC
Root cause : The incident was due to a software malfunction.
We thank you for your understanding and patience throughout this incident
Start Time : 28/05/2025 14:34 UTC
End Time : 28/05/2025 16:02 UTC
Root cause : The incident was due to a software malfunction.
We thank you for your understanding and patience throughout this incident
Investigating
We are currently experiencing an incident affecting our Customer Service, which is causing temporary availability issues.
Please find the details:
Start time : 28/05/2025 14:34 UTC
Service impact : Customers cannot create new cases trhough public APIs.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Please find the details:
Start time : 28/05/2025 14:34 UTC
Service impact : Customers cannot create new cases trhough public APIs.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).