[GLOBAL][Customer Service] - Corporate websites incident notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our Corporate websites offering has been resolved.

Start time : 04/09/2026 10:20 UTC
End time : 04/09/2026 11:09 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 04, 2026 - 12:28 UTC

Monitoring

Service has been fully restored since 04/09/2026 11:09 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :
Start time : 04/09/2026 10:20 UTC
Impacted Service(s) : The OVHcloud website and Manager experienced connectivity issues due to network traffic disruptions.
Customers Impact : Customers experienced difficulties accessing the OVHcloud website and Manager.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 04, 2026 - 11:24 UTC

Investigating

We are currently investigating an incident affecting our Corporate websites offering.

Here are some supplementary details :
Start time : 04/09/2026 10:20 UTC
Impacted Service(s) : The OVHcloud website and Manager may experience connectivity issues due to network traffic disruptions.
Customers Impact : Customers may experience difficulties accessing the OVHcloud website and Manager.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 04, 2026 - 11:19 UTC

This incident affected: Corporate websites || Corporate websites.