[CA][Control panel & API] - Block Sorage incident notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 18/02/2026 04:00 UTC
End time : 18/02/2026 10:05 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 18, 2026 - 12:55 UTC

Update

We are currently investigating an incident affecting our Control panel & API offer, which is causing temporary availability issue in the region CA.

Here are some supplementary details :

Start time : 18/02/2026 04:00 UTC
Impacted Service(s) : Block storage volume creation is temporarily unavailable through the manager of Canada.
Customers Impact : Customers are temporarily unable to create new Block storage volumes through the manager of Canada.
However, Block storage volumes creation is possible through the API.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 18, 2026 - 10:44 UTC

Investigating

We are currently experiencing an event affecting our Control panel & API for our Block Storage offer in Canada.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 18, 2026 - 10:25 UTC

This incident affected: Control panel & API || Control panel (CA).