OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Customer Service] - Support unreachable via telephony in EU
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident have been resolved and the situation is back to normal.
Start time : 07/10/2024 13:42 UTC
End time : 07/10/2024 14:25 UTC
We thank you for your understanding and patience throughout this incident
Start time : 07/10/2024 13:42 UTC
End time : 07/10/2024 14:25 UTC
We thank you for your understanding and patience throughout this incident
Monitoring
Start time : 07/10/2024 13:42 UTC
Service impact : We are pleased to inform you that the lines are back in operation and that there will be no further impact on customers.
Ongoing actions : A fix have been implemented, we will continue to monitor the situation.
Service impact : We are pleased to inform you that the lines are back in operation and that there will be no further impact on customers.
Ongoing actions : A fix have been implemented, we will continue to monitor the situation.
Investigating
An incident is in progress on our support telephony offer.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 07/10/2024 13:42 UTC
Service impact : Please be advised that customers in the EU may not be able to reach our support team by telephone.
Please be advised that our live chat service is still available and you can reach us via 1007.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Please be aware that this is currently affecting the availability.
Here is detail for this incident :
Start time : 07/10/2024 13:42 UTC
Service impact : Please be advised that customers in the EU may not be able to reach our support team by telephone.
Please be advised that our live chat service is still available and you can reach us via 1007.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).