[EU][Control panel] - Customer Panel incident notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our Control panel has been resolved.

Start time : 22/09/2025 08:50 UTC
End time : 22/09/2025 09:21 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 22, 2025 - 09:46 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Control panel offering, which is causing temporary an access issue.

Here are some supplementary details :

Start time : 22/09/2025 08:50 UTC
Impacted Service(s) : There are delivery issues with account verification code emails when customers log in to the customer panel.
Customers Impact : Some customers may experience difficulties when connecting to their customer panel.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 22, 2025 - 09:09 UTC

This incident affected: Control panel & API || Control panel (EU).