OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Control panel & API] - Order products unavailable
Incident
Report for Customer Service
Resolved
We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.
Start time : 10/09/2025 17:00 UTC
End time : 10/09/2025 20:30 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 10/09/2025 17:00 UTC
End time : 10/09/2025 20:30 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Monitoring
Service has been fully restored since 10/09/2025 20:30 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 10/09/2025 17:00 UTC
Impacted Service(s) : Ordering new products using euro was temporarily unavailable.
Customers Impact : Customers were temporarily unable to order products with euro currency from their Control panel.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 10/09/2025 17:00 UTC
Impacted Service(s) : Ordering new products using euro was temporarily unavailable.
Customers Impact : Customers were temporarily unable to order products with euro currency from their Control panel.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary a payment issue.
Here are some supplementary details :
Start time : 10/09/2025 17:00 UTC
Impacted Service(s) : Ordering new products using euro currency is temporarily unavailable.
Customers Impact : Customers are temporarily unable to order products with euro currency from their Control panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 10/09/2025 17:00 UTC
Impacted Service(s) : Ordering new products using euro currency is temporarily unavailable.
Customers Impact : Customers are temporarily unable to order products with euro currency from their Control panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Control panel & API || Control panel (APAC, CA).