OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Customer Service] - KYC - Two-Factor authentication incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our Customer Service has now been resolved.
All the KYC services are operational again.
Here is detail for this incident :
Start time : 22/01/2025 14:00 UTC
End time : 22/01/2025 23:28 UTC
Root Cause : This incident was caused by a malfunction on a software.
We thank you for your understanding and patience throughout this incident
All the KYC services are operational again.
Here is detail for this incident :
Start time : 22/01/2025 14:00 UTC
End time : 22/01/2025 23:28 UTC
Root Cause : This incident was caused by a malfunction on a software.
We thank you for your understanding and patience throughout this incident
Identified
We have new information regarding the incident that affected your service.
Please find below an update on the situation :
Update : Our technical team has identified the root cause of the incident and is currently working on a fix.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation :
Update : Our technical team has identified the root cause of the incident and is currently working on a fix.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We are currently experiencing an incident affecting our customer service, which is causing temporary functionality issues in the 2FA and KYC service.
Here is detail for this incident :
Start time : 22/01/2025 14:00 UTC
Impacted Service : Functionality
Customers Impact : The KYC service for identity verification in India is temporarily unavailable.
Customers who are unable to obtain Two-Factor Authentication via their phone, security key, or emergency codes should note that the service is temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Update will be posted as significant progress is made.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 22/01/2025 14:00 UTC
Impacted Service : Functionality
Customers Impact : The KYC service for identity verification in India is temporarily unavailable.
Customers who are unable to obtain Two-Factor Authentication via their phone, security key, or emergency codes should note that the service is temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
Update will be posted as significant progress is made.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Customer Service.
Start time : 22/01/2025 14:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 22/01/2025 14:00 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).