OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU][Control panel & API] - Customer Contact via emails incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our Control panel & API offer has now been resolved.
Here is detail for this incident :
Start time : 01/09/2025 09:20 UTC
End time : 01/09/2025 16:10 UTC
Root Cause : This incident was caused by the ongoing incident : https://public-cloud.status-ovhcloud.com/incidents/0mtxmtppc0dp
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 01/09/2025 09:20 UTC
End time : 01/09/2025 16:10 UTC
Root Cause : This incident was caused by the ongoing incident : https://public-cloud.status-ovhcloud.com/incidents/0mtxmtppc0dp
We thank you for your understanding and patience throughout this incident.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : A fix has been implemented, and emails are being sent gradually since 11:45 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : A fix has been implemented, and emails are being sent gradually since 11:45 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Control panel & API offer on the specific EU region.
Here are some supplementary details :
Start time : 01/09/2025 09:20 UTC
Impacted Service(s) : European Customer Contact via emails is degraded.
Customers Impact : Emails sent by OVHcloud to customers (customer services emails) are currently not being sent (the throughput is very low, so emails are being sent late).
Customers may receive communications from OVHcloud with a significant delay.
Root Cause : This incident is caused by the ongoing incident: https://public-cloud.status-ovhcloud.com/incidents/0mtxmtppc0dp
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 01/09/2025 09:20 UTC
Impacted Service(s) : European Customer Contact via emails is degraded.
Customers Impact : Emails sent by OVHcloud to customers (customer services emails) are currently not being sent (the throughput is very low, so emails are being sent late).
Customers may receive communications from OVHcloud with a significant delay.
Root Cause : This incident is caused by the ongoing incident: https://public-cloud.status-ovhcloud.com/incidents/0mtxmtppc0dp
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Control panel & API || api.ovh.com (EU).