[CA][Control panel & API] - Manager Incident Notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.

Start time : 21/07/2026 16:09 UTC
End time : 21/07/2026 18:40 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 22, 2026 - 10:50 UTC

Monitoring

Please find below an update on the situation:

Update : The service is now operational again. There has been no further impact since 21/07/2026 18:40 UTC.
A fix has been deployed and we will be monitoring the situation throughout the night.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2026 - 19:04 UTC

Investigating

We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue on Control panel & API offer in CA region.

Here are some supplementary details :

Start time : 21/07/2026 16:09 UTC
Impacted Service(s) : The Manager returned an HTTP 500 error in the CA region.
Customers Impact : Customers are temporarily unable access or make changes to their impacted services in CA via OVHcloud Control Panel Manager or API.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 21, 2026 - 16:59 UTC

This incident affected: Control panel & API || Control panel (CA).