[Global][Control Panel] - Carbon Calculator

Incident Report for Customer Service

Resolved

Start Time : 01/12/2024 00:00 UTC
End Time : 04/12/2024 08:00 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : A software issue caused the incident.

We thank you for your understanding and patience throughout this incident

Posted Dec 04, 2024 - 09:06 UTC

Update

Root cause : A software issue caused the incident.
Ongoing actions : Our technical teams are currently implementing a fix to solve the issue.

Posted Dec 03, 2024 - 09:49 UTC

Identified

An incident is in progress on our Carbon calculator service. Please be aware that this is currently affecting the availability data for November.

Here is detail for this incident :

Start time : 01/12/2024 00:00 UTC
Service impact : Carbon datas for November are unavailable, the carbon calculator invoices can't be generated for last month
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Posted Dec 02, 2024 - 08:58 UTC

This incident affected: Control panel & API || Control panel (CA, EU).