OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Control Panel] - Carbon Calculator
Incident
Report for Customer Service
Resolved
Start Time : 01/12/2024 00:00 UTC
End Time : 04/12/2024 08:00 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : A software issue caused the incident.
We thank you for your understanding and patience throughout this incident
End Time : 04/12/2024 08:00 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : A software issue caused the incident.
We thank you for your understanding and patience throughout this incident
Update
Root cause : A software issue caused the incident.
Ongoing actions : Our technical teams are currently implementing a fix to solve the issue.
Ongoing actions : Our technical teams are currently implementing a fix to solve the issue.
Identified
An incident is in progress on our Carbon calculator service. Please be aware that this is currently affecting the availability data for November.
Here is detail for this incident :
Start time : 01/12/2024 00:00 UTC
Service impact : Carbon datas for November are unavailable, the carbon calculator invoices can't be generated for last month
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 01/12/2024 00:00 UTC
Service impact : Carbon datas for November are unavailable, the carbon calculator invoices can't be generated for last month
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
This incident affected: Control panel & API || Control panel (EU, CA).