OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Canada][Customer Service] - Live Chat incident notification
Incident
Report for Customer Service
Resolved
We are pleased to inform you that we had an incident affecting our Support offer has been resolved.
Start time : 25/11/2025 11:00 UTC
End time : 25/11/2025 17:01 UTC
Service impact : Live Chat was unreachable with a cell phone and from Canada
Customers impact : Customers could not access live chat when they needed to contact Support with their cell phone but they could join it with a call or a computer.
Root Cause : It was due to a malfunction on a software.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 25/11/2025 11:00 UTC
End time : 25/11/2025 17:01 UTC
Service impact : Live Chat was unreachable with a cell phone and from Canada
Customers impact : Customers could not access live chat when they needed to contact Support with their cell phone but they could join it with a call or a computer.
Root Cause : It was due to a malfunction on a software.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Americas (CA).