[CA/APAC][Control panel & API] - Control panel Incident Notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our Control panel & API offering has been resolved.

Start time : 14/07/2026 09:00 UTC
End time : 14/07/2026 17:00 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 14, 2026 - 19:30 UTC

Investigating

We are currently investigating an incident affecting our Control panel & API offering, which is causing temporary availability issue in the CA and APAC regions.

Here are some supplementary details :

Start time : 14/07/2026 09:00 UTC
Impacted Service(s) : Payment transactions on CA and APAC subscriptions are not triggering the automatic service reactivation.
Customers Impact : Customers may experience payment issues on subscriptions; successful transactions are not reactivating services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 14, 2026 - 16:26 UTC

This incident affected: Control panel & API || Control panel (APAC, CA).