[GLOBAL][Corporate websites] - OVHcloud Community forum incident notification

Incident Report for Customer Service

Resolved

We would like to inform you that the incident on OVHcloud Community forum has now been resolved.

Here is detail for this incident :
Start time : 25/03/2025 13:00 UTC
End time : 25/03/2025 17:00 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Posted Mar 27, 2025 - 11:00 UTC

Update

We are currently experiencing an incident affecting our Corporate websites offering, which is causing temporary Availability issues on OVHcloud Community forum.

Here is detail for this incident :
Start time : 25/03/2025 13:00 UTC
Impacted Service(s) : OVHcloud Community forum
Customers Impact : Customers are temporarily encountering the following issues:
- 500 errors
- Published answers disappear
- Slowness
- Code 400 (unsafe content)
- Editing questions, impossible to answer
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 25, 2025 - 15:16 UTC

Investigating

We are currently experiencing an event affecting OVHcloud Community forum.
Start time : 25/03/2025 13:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 25, 2025 - 15:02 UTC

This incident affected: Corporate websites || Corporate websites.