[EU/CA/APAC][Control panel & API] - API Public Cloud / VPS / Domain / Telephony / Order / Services incident notification

Incident Report for Customer Service

Resolved

We would like to inform you that the incident on our Control panel & API offering, which was causing temporary latency issues in EU/CA/APAC region. has now been resolved.

Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
End time : 12/03/2025 21:25 UTC
Root cause : A malfunction was detected in a service used by many products.

We thank you for your understanding and patience throughout this incident.

Posted Mar 13, 2025 - 09:48 UTC

Monitoring

A fix has been implemented, and our teams are actively monitoring the results.
The network traffic has returned to a nominal condition.

We thank you for your patience during the course of this incident."

Posted Mar 12, 2025 - 21:42 UTC

Identified

We have determined the origin of the incident affecting our Control panel & API in the EU/CA/APAC regions.

Here are some additional details :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : The authentication service is temporarily unavailable.
Customers Impact : Customers wishing to authenticate on some services are unable to do so.
Related incident : https://public-cloud.status-ovhcloud.com/incidents/9myc4g6tfvlb
Ongoing Actions : The incident has been identified and our teams are fully mobilised to restore service as quickly as possible.

We will keep you updated on the progresses and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 12, 2025 - 21:02 UTC

This incident affected: Control panel & API || api.ovh.com (EU, CA).