[GLOBAL][Control panel & API] - Manager Incident Notification

Incident Report for Customer Service

Resolved

We are pleased to inform you that the incident affecting our Control panel & API has been resolved.

Start time : 23/09/2025 12:00 UTC
End time : 24/09/2025 14:20 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 24, 2025 - 14:27 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Control panel & API offer

Here are some supplementary details :

Start time : 23/09/2025 12:00 UTC
Impacted Service(s) : The Manager from the Control panel & API has a malfunction.
Customers Impact : If users don't have rights to perform api calls to https://www.ovh.com/engine/apiv6/me/suggest/companyIdentificationNumbers due to IAM user restrictions, they will not be able to use the Manager .
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Posted Sep 24, 2025 - 08:42 UTC

Investigating

We are currently experiencing an event affecting our Control panel & API offer.

Start time : 23/09/2025 12:00 UTC

We are currently experiencing an event affecting manager if user dont have rights to perform api calls to https://www.ovh.com/engine/apiv6/me/suggest/companyIdentificationNumbers due to IAM user restrictions.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible.

As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

Posted Sep 24, 2025 - 08:28 UTC

This incident affected: Control panel & API || Control panel (APAC, CA, EU, US).