OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Customer Service] - Help Center
Incident
Report for Customer Service
Resolved
Start Time : 25/05/2023 14:43 UTC
End Time : 01/06/2023 20:00 UTC
Root cause : The incident was due to a software issue.
Our technical teams resolved the issue. All impacted services are now operational.
End Time : 01/06/2023 20:00 UTC
Root cause : The incident was due to a software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Update
A maintenance is schelduled for the Help Center.
Start time : 01/06/2023 18:00 UTC
End time : 01/06/2023 20:00 UTC
Service impact : An impact may occur due to the maintenance, we will provide update during the process
Start time : 01/06/2023 18:00 UTC
End time : 01/06/2023 20:00 UTC
Service impact : An impact may occur due to the maintenance, we will provide update during the process
Monitoring
Update : The service is now available and will be under observation.
Start time : 25/05/2023 14:43 UTC
End Time : 25/05/2023 15:33 UTC
Root cause : The incident was due to a software issue.
Ongoing actions : Monitoring
Start time : 25/05/2023 14:43 UTC
End Time : 25/05/2023 15:33 UTC
Root cause : The incident was due to a software issue.
Ongoing actions : Monitoring
Identified
The issue has been identified and a fix is being implemented.
Investigating
Start time : 25/05/2023 14:43 UTC
Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com
Ongoing actions : Investigating
Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager .
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency
Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com
Ongoing actions : Investigating
Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager .
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency
This incident affected: Control panel & API || Control panel (EU, CA).