[Global][Customer Service] - Help Center

Incident Report for Customer Service

Resolved

Start Time : 25/05/2023 14:43 UTC
End Time : 01/06/2023 20:00 UTC
Root cause : The incident was due to a software issue.
Our technical teams resolved the issue. All impacted services are now operational.

Posted Jun 01, 2023 - 20:05 UTC

Update

A maintenance is schelduled for the Help Center.

Start time : 01/06/2023 18:00 UTC
End time : 01/06/2023 20:00 UTC
Service impact : An impact may occur due to the maintenance, we will provide update during the process

Posted Jun 01, 2023 - 10:53 UTC

Monitoring

Update : The service is now available and will be under observation.
Start time : 25/05/2023 14:43 UTC
End Time : 25/05/2023 15:33 UTC
Root cause : The incident was due to a software issue.
Ongoing actions : Monitoring

Posted May 25, 2023 - 16:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 25, 2023 - 15:48 UTC

Investigating

Start time : 25/05/2023 14:43 UTC
Service impact : You cannot create ticket or access documentation from : https://help.ovhcloud.com
Ongoing actions : Investigating
Workaround : You can create your tickets from your customer panel https://www.ovh.com/manager .
If you have a Business or Enterprise level of support, your dedicated phone number is available to reach your technical advisor in case of emergency

Posted May 25, 2023 - 15:14 UTC

This incident affected: Control panel & API || Control panel (EU, CA).