OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[GLOBAL][Customer Service] - Help center incident notification
Incident
Report for Customer Service
Resolved
We would like to inform you that the incident on our Customer Service in Global, have been resolved
Start Time : 05/02/2025 08:04 UTC
End Time : 05/02/2025 09:20 UTC
Root cause : Software issue.
We thank you for your understanding and patience throughout this incident
Start Time : 05/02/2025 08:04 UTC
End Time : 05/02/2025 09:20 UTC
Root cause : Software issue.
We thank you for your understanding and patience throughout this incident
Investigating
We are currently experiencing an incident impacting our help Center.
Here is detail for this incident :
Start time : 05/02/2025 08:04 UTC
Impacted Service : Help Centre Knowledge Bases.
Customers Impact : 3 Knowledge Bases (Storage, Network, Manage & Operate) are currently missing from the documentation in the Help Center
Workaround : You can access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md"
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 05/02/2025 08:04 UTC
Impacted Service : Help Centre Knowledge Bases.
Customers Impact : 3 Knowledge Bases (Storage, Network, Manage & Operate) are currently missing from the documentation in the Help Center
Workaround : You can access our documentation directly on our GitHub repository : https://github.com/ovh/docs/blob/develop/pages/index.md"
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).