OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Customer Service] - Live Chat incident notification
Incident
Report for Customer Service
Resolved
We are pleased to inform you that the incident affecting our Support Live Chat service has been resolved.
Start time : 30/03/2026 13:20 UTC
End time : 30/03/2026 14:40 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 30/03/2026 13:20 UTC
End time : 30/03/2026 14:40 UTC
Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Identified
We have determined the origin of the incident affecting our Support Live Chat service.
Here is detail for this incident :
Start time : 30/03/2026 13:20 UTC
Service impact : Live Chat is temporarily unavailable.
Customers impact : Customers are temporarily unable to access our live chat to contact support.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Customers can contact support via phone or through the Help Center.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here is detail for this incident :
Start time : 30/03/2026 13:20 UTC
Service impact : Live Chat is temporarily unavailable.
Customers impact : Customers are temporarily unable to access our live chat to contact support.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Customers can contact support via phone or through the Help Center.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).