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[GLOBAL][Corporate websites] - Soyoustart/Kimsufi websites incident notification

Incident Report for Customer Service

Resolved

We had an incident on Corporate websites offer on Soyoustart and Kimsufi websites which has now been resolved.

Here are some supplementary details :

Start time : 10/06/2026 12:08 UTC
End time : 10/06/2026 12:34 UTC
Impacted Service(s) : Soyoustart(https://www.soyoustart.com) and Kimsufi(https://www.kimsufi.com) websites were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access our Kimsufi and Soyoustart websites.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Posted Jun 10, 2026 - 12:42 UTC
This incident affected: Corporate websites || Corporate websites.