[CA][API/Control panel] - Order funnel degraded service

Incident Report for Customer Service

Resolved

Start time : 29/10/2024 11:17 UTC
End time : 29/10/2024 11:51 UTC
Root cause : https://hosted-private-cloud.status-ovhcloud.com/incidents/7130f3lzypg5

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident

Posted Oct 29, 2024 - 12:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 29, 2024 - 11:52 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 29, 2024 - 11:48 UTC

Investigating

An incident is in progress on our Control panel offer.

Please be aware that this is currently affecting the functionality

Here is detail for this incident :

Start time : 29/10/2024 11:17 UTC
Service impact : High error rates have been detected on API impacting Customer Panel, OVHcloud;
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Posted Oct 29, 2024 - 11:43 UTC

This incident affected: Control panel & API || Control panel (CA) and Control panel & API || api.ovh.com (CA).