OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[Global][Support] Live Chat
Incident
Report for Customer Service
Resolved
Start time : 10/12/2024 18:40 UTC
End time : 10/12/2024 19:20 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : It was due to a malfunction on a software.
End time : 10/12/2024 19:20 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : It was due to a malfunction on a software.
Identified
The issue has been identified and a fix is being implemented.
Start time : 10/12/2024 18:40 UTC
Service impact : Customers cannot access to the Live Chat.
Start time : 10/12/2024 18:40 UTC
Service impact : Customers cannot access to the Live Chat.
Update
Please be aware an incident is in progress on our Support offer. This is currently affecting the availability
Here is detail for this incident :
Start time : 10/12/2024 18:40 UTC
Service impact : Customers cannot access to the Live Chat.
Ongoing actions : Investigating
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 10/12/2024 18:40 UTC
Service impact : Customers cannot access to the Live Chat.
Ongoing actions : Investigating
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Investigating
We have detected an issue on one of our services. We will update the information as soon as we have more details.
This incident affected: Support || Africa (MA, SN, TN), Support || Eastern Europe (CZ, LTE, PL), Support || France & Benelux (FR, NL), Support || Americas (CA), Support || APAC (India, Australia, Asia), Support || Southern Europe (ES, IT, PT), Support || Central Europe (DE), and Support || Northern Europe (FI, GB, IE).