OVHcloud Customer Services Status
Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[EU+CA] Public Cloud control panel unavailable, VPS order funnel
Incident
Report for Customer Service
Resolved
Start Time : 05/07/2023 04:00 UTC
End Time : 05/07/2023 07:07 UTC
On July 5th 06:03 am CEST, OVHcloud has identified a partial unavailability of its services affecting Public Cloud and VPS customers.
During this time, the management of the following services was degraded: Compute, Storage, Network, Containers & orchestration. Access to data on Standard Object Storage Swift & Cloud Archive was not possible. Access to the Public Cloud segment of the OVHcloud manager was also unavailable. No data was lost during the incident.
Concerning VPS, ordering, upgrade, reinstallation and unsubscribe were unavailable as well as Snapshot and Automated backup features.
Resources of both Public Cloud and VPS remained available during the course of the incident, excluding Standard Object Storage Swift and Cloud Archive.
The incident was fixed at 9:07am CEST, thanks to our fully mobilized teams, with a progressive ramp-up to a nominal state up until 11:00am CEST for all affected services.
We sincerely apologize to all affected customers.
End Time : 05/07/2023 07:07 UTC
On July 5th 06:03 am CEST, OVHcloud has identified a partial unavailability of its services affecting Public Cloud and VPS customers.
During this time, the management of the following services was degraded: Compute, Storage, Network, Containers & orchestration. Access to data on Standard Object Storage Swift & Cloud Archive was not possible. Access to the Public Cloud segment of the OVHcloud manager was also unavailable. No data was lost during the incident.
Concerning VPS, ordering, upgrade, reinstallation and unsubscribe were unavailable as well as Snapshot and Automated backup features.
Resources of both Public Cloud and VPS remained available during the course of the incident, excluding Standard Object Storage Swift and Cloud Archive.
The incident was fixed at 9:07am CEST, thanks to our fully mobilized teams, with a progressive ramp-up to a nominal state up until 11:00am CEST for all affected services.
We sincerely apologize to all affected customers.
Monitoring
Start time : 05/07/2023 02:58 UTC
End Time : 05/07/2023 09:27 UTC
Ongoing actions : Monitoring
A fix has been implemented. We are monitoring the issue for the time being.
End Time : 05/07/2023 09:27 UTC
Ongoing actions : Monitoring
A fix has been implemented. We are monitoring the issue for the time being.
Update
The VPS order funnel is degraded, customers may be facing errors while attempting to order a new VPS.
Our technical teams continue to work on the issue.
Our technical teams continue to work on the issue.
Update
Further investigation reported impact on api.ovh.com ( limited to /cloud and /vps )
Investigating
Start time : 05/07/2023 02:58 UTC
Service impact : Public Cloud control panel is unavailable due to the Keystone issue.
Related Incident : [EU/BHS/APAC][Publiccloud] - Keystone (authentication) API
Ongoing actions : Investigating
Please follow task to get the next update.
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Service impact : Public Cloud control panel is unavailable due to the Keystone issue.
Related Incident : [EU/BHS/APAC][Publiccloud] - Keystone (authentication) API
Ongoing actions : Investigating
Please follow task to get the next update.
Our technical teams are working on the issue. Update will be posted as significant progress is made.
This incident affected: Control panel & API || Control panel (EU, CA) and Control panel & API || api.ovh.com (EU, CA).